MightWeb shutting down?

Has anyone else heard about this? I just got a mass email from them saying they were shutting down (no timeline as to when they pull the plug). I submitted a support ticket asking them about it but haven't heard anything yet. I know MightWeb isn't a huge provider, but they did advertise here for a time, so I'm wondering if anyone here is in the same boat.

What's interesting is that they still accept orders. It's one thing to close down but why not limit the damage (more tickets, the need for more refunds, etc) by disabling them?

What I find strange is MightWeb has been around longer than July 2021. It's strange they didn't grab the .com, let's say even just 2 or 3 years ago when it was available, when they were in operation. I know if it were me I would grab both .com and .net.

Much easier to just leave it up until it eventually goes offline, than make an effort to take it down.

If you can’t access the old server / control panel you probably won’t have any luck getting any data.

I have not heard of it. Can you provide a copy of the letter?

If you've got any questions feel free to reach out to us and we'll be glad to help. It's never good to see this happen to a provider and generally you would have thought they would have tried to sell off the customer base at least.

Just switched over to them. They're more than double the price of MightWeb, though. At least they'll give me some peace of mind for at least a year. Will likely be looking for something cheaper in the meantime. And, btw, if anyone's considering gogetspace.com. Avoid them! Their support was pretty quick initially. But now that I'm trying to cancel my account and get a refund, they're totally ghosting me!

Nothing of what they are doing makes sense except something dire might have happened to Marcus. I hope he is alright, and if something did happen, he finds a way to recover.

Considering there has been no sign of the owner in this thread and based on the original email sent out, I'd say unfortunately not. It appears they sent out the announcement of them shutting down via email advising to backup your data ASAP and then let the servers run out until terminated due to nonpayment. Sorry to hear you've lost your data, I know that's never fun. This doesn't help this situation itself, but in the future, be sure to always keep a remote backup of your own.

Here is the email. I couldn't post URLs here as I don't have 5 posts yet. The links in the email signature do go back to Mightweb.net though...

Agreed. And as I said, I also got billed after that email came out. I have a few days, but I don't think I should send them a payment. Thank you. I reached out last night and got a response already. I got some good feedback from KH support, and I'm considering my options.

And the .org, mite.web as well as every conceivable misspelling of them all.

So I just came across this thread, have they closed up shop? and is there anyway to get access to the server ?

Highly doubt it. On to the next move if I were you.

Yeah i got one as well. Its too bad, they were a great host.

I second that. It's a shame they have to shut shop though because I never heard anything negative about them.

At least they let the clients know they were closing doors - that’s more than many do these days. Even with an email notice there are surely going to be many that don’t notice until it’s too late. It’s really unfortunate.

Yes. Unlikely. No matter who your provider is or what they promise you should always maintain your own off-provider backups.

i'm sorry for you, i'm truly am, but i bet you won't get backups from the provider if they have shuted down already.

I got it, too, and was surprised. MightWeb is the best host I've ever worked with, and I've had an account there for 6 years. Now I'm frantically looking for another managed VPS host, as it seems MightWeb's shutdown is imminent. Anyone have any recommendations?

Yeah I thought the same thing. Particularly given what I know about the industry. Lets just say hosting company's are selling for high valuations at the moment and I don't see that changing any time soon. Two or three times revenue as a general rule and that isn't profit either that is done on turnover. Plenty of large providers with money to burn.

The .com was originally registered in 2014 and held through 2021. It was re-registered a month later. They were probably not monitoring the .com to have snagged it in the month it was available.

Well this is NOT how I wanted to find out that my website is gone and not coming back. Wow. Now my next question: I have my domain hosted with these guys. I run my site off of a Wordpress build. What host would you guys recommend I go with for my hosting needs? I need something stable. This was very disappointing to find out the site is never coming back this way. The bizarre thing is just a week ago I updated my plugins. I started getting emails that my website was down and then I realized it wasn't coming back after doing some digging. Needless to say, I felt my heart sink into my stomach. It's really disappointing. I'm just hoping that someone is around to help customers move their stuff.

Like @ Zhenmue mentioned, if the server is already shutdown then the possibility of getting the data is equal to 0.

They certainly were...the only real quibble I had with them is when they stopped offering WHMCS for free without notifying me. I guess I should have taken that as a sign.

Yes I thought it was odd they are still taking orders if they are shutting down. No notice on the website either.

I received the email Monday afternoon and moved right away since the email didn't give any specific's on when they were shutting down. I just checked and four days later I still have access to my cPanel account. It definitely would have been better to provide customers with timeline. " Please make sure you get your most recent backup As Soon As Possible. When you secure new hosting please move ASAP. FIRST get backups off our systems and download it to a safe place. Once the servers get turned off, we'll have no way to recover the data."

Have you got backups? Sounds like given the lack of replies to this thread that they are just running the servers until the billing lapses and then the provider automatically suspends them for non payment and then after a certain period they get terminated. Most hosts can assist with migrating your website over for free. Domains can be transferred out the new provider just needs the EPP code otherwise known as the domain name transfer password. Where you get this from depends on the extention.

Exactly. As the original email stated "Once the servers get turned off, we'll have no way to recover the data."

At least they said they were closing down and letting you get your data. Some are not so lucky.

They seem to have a fair amount of clients, so why not sell the company rather than just close the doors? I just don't get it.

maybe (just speculation) they will stop paying their servers, and the providers of those servers at some point will disconnect the servers. Giving that maybe the servers have different due date, and the parent provider may give different timeframes for suspension/disconnection, there may not be exact time for it.

From what I have seen they did at least send out an email / try to notify their clients. Understandably not everyone got the message and/or didn't see it. There are a lot of good providers out there - but no matter who you end up with you should keep your own backups no matter what they promise moving forward. I don't think there is any 'stuff' left to move - as near as I understand it their servers are offline and the data they stored lost permanently.

This is definitely a fair point. So many just disappear without warning.

One gets the distinct impression that they don't have the time to deal with anything. They stopped updating their social media years ago. And a couple months ago they let their domain name (MightWeb.net) registration lapse, which cut off access to my websites for a few hours until they renewed it. So I was planning on moving anyways, this just accelerated that. Back to MDD Hosting...

Yes this would make sense. Good call.

I appreciate you shooting straight. My inbox is laid out in a weird way that I missed this message and I had no idea what was going on. I got a bill for April and didn't think twice. In a weird way, I do have backups I can work with/try to restore something from and the positive is that I kind of needed a new web build for a while away so this might be for the best. I was trying to redo my website and kept running into trouble. Obviously, it's still not an ideal situation but I'm going to try to just move on for now because what else can you do? So what hosting can you recommend? Because I really need to find a new host fast.

Sent them a message. Maybe we can work something out, that benefits their current client base. We'll see how that goes.

It's too bad. They were really good. We had a catastrophic hardware failure with the node that we were on about a year ago & they worked through the night to get us back up. I hope that it wasn't something awful in their lives that is driving this, but that's how it normally happens. All the best to them, if they're reading. I too filed a support ticket right after receiving that email yesterday. They've been AWOL, phones are a constant busy signal....I'm taking it as a sign that the whole thing is legit. I've started the migration to Knownhost.

Very sad, I've been using them in the past. Hopefully they will find a way to stay online.

Ethically I couldn't recommend anybody because I haven't had any direct experience as a client with any hosting other providers in a while that aren't data centers. I'll be doing some testing/comparison between our competitors and ourselves here soon but even then - I don't know that will be enough to ethically make recommendations. Don't spend more up front than you can stand to lose and keep your own off-provider backups and you'll be pretty well insulated from poor hosting decisions.

How altruistic and thoughtful, to think only of them...

I remember seeing this from 2016 (dam, I have a good memory sometimes ). MightWeb LLC and ImbaHost LLC have merged https://www.webhostingtalk.com/showthread.php?t=1604067 So if ImbaHost is still in business why did they not just take over the clients? Or maybe both MightWeb and ImbaHost have gone? ImbaHost site does not exist, so looks like merged into MightWeb. Sounds like they have quite a large client base. Strange not to sell.

Does anyone know if Marcus was still at the helm when MightWeb sinked?

Fair enough. I'm just going to really hunt around then and see what recommendations I get. I feel like I need to scramble because I don't want to lose our domain. That's my main priority right now. If anyone knows of any websites, please get in touch because I want a good host with good support.

Given that this would be along the lines of honoring existing contracts (if feasable)/...

Been with Mightweb for 5 years. Such a shame, b/c their support was great. Always responded very quickly. I ended up switching to Gogetspace.com yesterday. However, I checked their website today, and it's now offline! What the hell? Hope this isn't a sign of more problems to come... Has anyone heard of them? So, far two red flags: -When I asked for info about their MX and TXT settings, they initially didn't know what I was talking about; and -They asked me to re-register to a different billing system from billing.GoGetSpace.com to billing.Cloudx.pt I checked my CC, and I've only been charged once. Such a pain trying to find a comparable webhost like MightWeb. Sad.

Good question. I don't think that last email was signed with a name.

Crap I see. I have no idea if we have a domain transfer password that is still accessible because their site is down. I'm hoping this doesn't pose as a problem...right now you can't access their login page at all.

sir, salty isn't typically a good color to wear.

I also went back to KnownHost. I used to have a VPS there years ago but migrated away when I downsized. I can say this... I used their support system extensively in the process. Sales, Support, and the Migration Team were all very quick and genuinely helpful. All tickets were answered quickly, and they even fixed an issue with a couple of of the migrated sites within minutes of me identifying an issue. I can highly recommend them based on my experience the past couple days.

Interesting they didnt just sell their clientele so they wouldnt have downtime.

I like PorkBun for a registrar and can recommend them. As far as your domain - so long as you are the registrant you should be able to recover the domain. It may take some steps / you may have to involve ICANN. MightWeb was certainly using a domain reseller [like Enom, NetEarthOne, ResellerClub, etc]. You can probably sort this out from the WHOIS and then reach out to the respective domain registrar directly. You'll probably have to jump through some hoops / verify.

I'm in the same boat. Just got the email. I've been with them for years. I regularly pull backups, so I'm good there. Now I need to find a new cpanel host to make the transfer easy. I had a full reseller account with them, but I only have 3 domains active still, so there may be a better/cheaper solution.

never heard of that provider.

Sad to see Mightweb closing. They weren't exactly in the budget category, but they offered quality services.

@ tourniquet Did you find the email from them? They had a link to NetEarthOne, to get your domain.

Good luck on the new life's journey.

The site loads for me, but they should not be posting error messages publicly. It looks like they have integrated their billing system to WordPress. I recommend not to do that because WordPress #1 target app to hack and if WordPress install gets hacked then so may the billing system. It is best to keep them seperate.

It is very interesting they didn’t sell. Maybe they wanted too much but even then I think selling for less is better than closing for $0. I see several emails from huge providers and investment firms trying to buy hosting providers every week.

So I did find the email and I logged into the CPanel. I am not seeing where I get the Transfer Auth Code though...I am seeing my Domain Info registered to my name so that's good. As long as I can manage to do this, I'm hopeful that I can rescue the domain.

Well that's odd.... because I also just got my automated invoice a few minutes ago. Anybody have a recommendation for a reasonably priced host for 3 domains/sites with cpanel?

WordPress (the core installation anyway) is very secure because it IS so heavily scrutinized. Themes and plugins? Your mileage may vary. Now, would it be an excessively bloated billing system with a poor DB schema for the task? Probably yes to both.

Exactly. It seems they had a decent amount of clients, so just closing up shop and walking away rather than selling makes no sense to me at all.

Thank you for this. Yes the domain is definitely registered to me so I'm now breathing a sigh of relief. Trying to find the Transfer Code for the domain but I'm hoping to have this all sorted out. Btw I took a peek at your website and I think you might have won me as a customer lol.

Knownhost. I've never had any issues there.

Not only can be insecure but when using integrations can be more prone to breaking, isn't it!? The error confirms that. Error is still there. And, yes, Knownhost is a known one.

Without knowing the circumstances, it might well be the owner had an emergency (medical, family, whatever it might be) and a sale just wasn't a convenient option - after all such things can take a couple weeks if not longer to process.

Logged into cPanel or NetEarthOne? You wont see it in cpanel. So I am guessing you are in NetEarthOne. If so, then I would suggest your transfer it out from there. As to where, I use ********. I know others like porkbun and namecheap

I used Knownhost back in the day for VPS. I loved the service, but that's going to be a bit more expensive than what I was paying I think.

Those are all WP errors. Though I can't say if they integrated WP and WHMCS, that's not what's showing there.

Well I didn't pay the bill I was sent, and now my account is suspended. I'm assuming that's all automated. The sites have already moved on. I put in a request for cancellation, but I think it's likely that will just go unanswered unless it is automated as well.

I went to the Mightweb Orderbox page, I guess this is the NetEarthOne page they sent. I'm not seeing where I can find the EPP code that you mentioned. Do you have any ideas? The system found my account at least, so there's that...

The fall of another star. It saddens me to hear that they are shutting down. I wonder what forced them to shut down? Their prices do seem borderline if not loss leaders considering how expensive it has become now to provide decent hosting.

True. It shows modules/infobox/widgets/infobox.php So probably just showing hosting plans from WHMCS. WHMCS is used at .

100% it was automatic suspension. If you selected immediate cancellation then their system would terminate your account within the next 24 hours of your request.

I suggest your check their Kbase. i do not use NEO - https://manage.netearthone.com/kb/ Or try to contact them https://www.netearthone.com/support/contact-us.php

Yeah.... I just wish they had given some sort of timeline. ASAP is a bit vague. Now that I look at KnownHost again... it will be about the same cost with shared hosting vs the reseller account I had with MightWeb. I may reach out to them and see what my options are.

You left off a bit. " /wp-content/plugins/ultimate-elementor/ modules/infobox/widgets/infobox.php". https://elementor.com/widgets/

I figured as much. I did do an immediate cancellation and got an automated email back about that. Doesn't matter either way I guess since the sites were all moved and the data deleted already.

I was not aware they are closing down. Is there any way to get a backup now? I am desparate.

Truly SAD -- any timeline provided until when customers can grab their data? Hopefully, people check their mail etc and pay close attention.

Yes, just saying I think they may have used widgets from ultimate-elementor to display hosting plans from WHMCS, but looks like something broke and caused the error.

jesus christ, can they stop spamming me with the invoice overdue emails though? if they're gonna shut down they should at least turn that **** off

Probably not at this point.

No timeline at all, and they haven't answered a support ticket that I sent to ask for more info.

Wordpress is fine for some projects but certainly not great for everything. I also wouldn't be intergrating it with a billing system like WHMCS at least not without some sort of cloning setup so changes could be made on a development server before going live. Wordpress is a bit of a bloated mess in terms of code so many other CMS systems around. Its fine for smaller websites but for larger projects you really need to know what your doing with it. I'd suggest Concrete5 or other systems. Comes down to what you want to do.

Not that I'm defending them - because I am not - but adding an email filter to drop email from their domain is pretty easy to do in most places. Probably the quickest / easiest solution.

They have even sent an invoice in the beginning of the month, all my data is gone now

Is this actually legit though? They haven't been hacked? The lack of timeline concerns me a bit. Normally a provider sending those types of emails would give some sort of timeline at least.

Yikes that is never a good sign. It seams the Cpanel price increases are starting to finally bite with some providers. Plus a number of other large vendors including Google and Microsoft are busy re-structuring pricing as well, so that will make it more challenging for partners. Oh plus we are heading for a global recession from all reports. It is going to be a tough couple of years ahead I think.

For what it's worth, the IP that my Mightweb VPS used to be on has been unreachable for about the past 6 hours. Seems that the end is nigh, at least for that server.

They have pretty much gone on autopilot since Mar 21. (almost 2 months). I'm sorry for your data loss, but this is why having a backup system in place.

Still waiting for a reply from MightWeb support, but this is the longest I've ever waited.

It was due to a missing bit: "Fatal error: Uncaught Error: Class 'Elementor\Scheme_Color' not found". That generated the stacktrace shown. Out of curiosity, I looked in the wayback machine, and the widgets were used to have colored blocks of teasers to purchase domains, plans and other things. None appeared to have WHMCS data in them, but instead only links like "purchase-domains" and text. I'm no fan of WHMCS these days, and agree that integrating billing with something like Wordpress is crazy to do, but at least in this instance it appears to not be involved.

Why would they not sell it rather then shutting down? This makes no sense.

I just wanted to thank you. I signed up with MDDhosting and have finally transferred/saved my domain. Now comes setting up my website with a Wordpress install and making sure my DNS servers point to my URL but I might reach out to support for that. Thanks again guys!

If the sign on that letter said: "For the last time... --- MightWeb (link to MightWeb) " I would take that, as it can happen anytime, so, follow their advice and at least download a backup to your local computer. just to be safe.

Their website is MightWeb.net, but their Twitter profile points to MightWeb.com, and if you go to MightWeb.com it is for sale for $10k. The .com was registered last July. Weird that MightWeb wouldn't have purchased the .com while it was available to avoid confusion.

The lack of timeline is very strange, and it comes with the danger of some people thinking along the lines of... 'Oh, I won't worry too much, they will send out another mail before they actually switch it off...'.

We're glad to have you. If you need anything at all don't hesitate to reach out to support.

They were probably losing money. If they were making very minimal profits, it would still make sense to keep the business running. Obviously not as something that they'd make all of their living off of, but even small profits from different sources do add up.

It could well be related to that. They didn't try to acquire the .com and spent a fortune in the process, did they? Why does the owner not come to WHT to explain things, unless he isn't able to for some reason? Good idea if he wants to start up doing the same thing again in the future.

Seems odd that their website is still up and running accepting new orders. Sounds like the owner is going through something urgent so hope they're doing okay. It's good that a notice was given, as so many just disappear so that's a huge positive, but it's coming up on a month and again, they're still up and running and accepting new clients. That's the part that I'm not really understanding.

Can anyone please tell me, is it possible to reach out to the owner to get a backup? I am losing all my work there.