LevelHosting.Ca Is Down-i cant call, tweet do anything

Hi all, I thought id come here to talk about a major issue im having. I cant seem to log into LevelHosting.Ca at all the website doesnt pull up for me, the phone number they have doesnt work neither does emails they have provided. Nothing. i am at my end of my rope here with this company and i cant even log into cancel my services and tell them i want my money back. I am about ready to cry i am so frustrated with them they have both my websites and i want them on another server and a different company- Do you have any help that can help me? Ive even tried the 188 number and i got a busy signal? im in desperate need of help

It is 26 hours of downtime now...

Our techs are on a call right now having that looked at as it seems longer then normal

Please contact us at Levelhosting at gmail Dot Com so I can provide you with the details. Thanks for your continued patience.

We are still waiting for some changes to take effect from our provider. There were some conflicts that were delaying us coming online.

Dear Customers, We have started to bring sites online. Please email us at LevelHosting At Gmail Dot Com so we can see if your account is on the server we are putting available online.

DNS propagation will always vary depending on multiple factors (TTL value, your ISP etc.). It's probably fair to say service providers have always quoted a worst-case scenario to avoid getting tickets after 5 minutes As per the guidelines for this section. Let's keep it focused on the actual issue and involving clients and the provider only, please.

You are lucky. This post seems to be the only one reporting such an event. Anyone else have sites that have gone online?

My sites are back. Time to grab a backup.

My sites are down again. At least I was able to get a backup while they were up. Time to migrate. I've been with LevelHosting for several years, and I'm a little sad to go. This has just become unacceptable.

Their site loads fine for me. When you say email doesn't work do they bounce back or you've just not had a reply? How long since you sent them?

Hello ec1cw, We are currently in process of completing our change and will keep up this thread up to date.

You have been just too lucky in the past.

Please contact us at Levelhosting at gmail Dot Com so I can provide you with the details. Thanks for your continued patience.

How long will it take. When can we expect to see some signs of recovery?

We are not going out of business as most of the user are assuming. We are also not a reseller or missed any bill payments. There was a large DDos attack on all our DNS and servers on both sides of the border.

Hello Onadeseredisland, What is the domain you registered so we can check for you. Thanks, Customer Support

We're all being played. MasterCard just pulled my money back. Cut your loss people

I take that back, kind of. I was accessing it fine through VPN, but still not resolving via my native cable connection. Guess more patience is called for...

Does anyone other than LevelHosting.ca have their site up and functioning somewhat normally? If a recent earlier post about their moving between to two different ip addresses is correct in its facts, wouldn't that mean the new nameservers they provided in the past couple of days need to be changed once again? By no means an expert here on such issues, but it would seem if their originating ip address is changing wouldn't nameservers be changing as well? Or, perhaps this only applies to their own site. Also, nice to know ZipServers, Inc. provides a sub-standard service. Will avoid them and anything associated with them like the plague in the future. And finally, why nothing from LevelHosting in terms of an update for over 24-hours?

I can also confirm that there website pulls up for me. How many times did you try the 1-888-411-0075 phone number? Could be that you are simply blocked by their firewall.

Id like a full refund back for both my accounts, and CANCEL. I am moving both of my sites because i cant access my account, i cant do anything. I am beyond frustrated you've no social media and no other way because your phone number DOESNT work. I cant access both my sites that i have lost money and buisness on. i email and it bounce it right back. I want my money back this is beyond my limit this is the 2nd time.

Yeah i cant access your site whatsoever. This is horrible as a buisness owner not being able to access a site at all , when i pay for this service this is really unacceptable. all the support emails bounce back to me, my IP wont even pull up your site at all. This is really ridiculous. Please pm, so i can log into my damn account so i can cancel.

Does anyone know with some degree of certainty how long it takes Google to drop your site's ranking when they can't access it?

I still have not received a reply from the email address. I hate to say this, but the delays are starting to look suspicious. I would like to access my data so I can move to another host. I have a time sensitive reason that absolutely has to occur prior to January 25, but I would like to submit this prior. I was very happy with the hosting service in the past, but the lack of communication is very unprofessional. All users should have received an update via email by now. Outside of fishing out this thread via Google, I would have no idea what is going on. If you can at the very least, post the FTP IP address so users can access their files. Thank you.

Please provide the URLs to the sites you are bringing online so we can check their functionality and stability. If you are going to host through GoDaddy, it doesn't appear as though you have completed that transition very well; as you only have a parked domain there for your own website.

I sent similar information to you some fifteen hours ago and have heard nothing from you, even after a follow up a few hours ago. You are being very disingenuous to offer to help and then to not follow through. I'm only asking that you do what you say you will do.

Good luck, pal. We will keep our fingers crossed...

Hello Jose, This could be a configuration network settings we had. Our network team is aware and looking into it. It is also because everyone is connecting at the same time since notifications were sent out.

Currently one site of mine is working but the others are down and cpanel isn't working. I'm assuming they're trying to sort things out on the new server.

Ive called the 188 number a TON of times and it gives me a busy signal. I cant even log on to the website i can do it on my LTE (cellphone) and i dont know what else i am doing wrong here

My websites have been down for 35 hours now, the same as levelhosting.ca. Some people in the forum can probably help us understand if this is normal. Is it that a DDoS attack can do so much harm and take so long to solve?

*UPDATE Jan 10th 2016* We are almost there in getting our services restored. There was an issue on the registrar's end which caused a delay in getting our fixes completed. New name servers which are deployed are waiting for new propagation to take effect.

Forgive me for being cynical, but the responses that Level Hosting has been providing seem to be what someone would say who has decided to go out of business and not refund any hosting fees. Some of us may have autopay by credit card or bank draft. I pay manually by credit card, but I only have a certain number of days to dispute charges. The longer this drags out, the less I'll be able to dispute. I'm sorry for doubting that it's solely a DNS issue but the "days to propagate" claim in incredulous. Can you provide a static IP where your own website is still available? Fortunately for me, I've always used Google Apps for Your Domain for my mail servers. I just changed the nameservers and update the MX records (I think all the TLD registrars provide nameservers). My email was only down for a few hours before someone called me and told me mail to my domain was bouncing. The new nameserver and MX info propgrated in about 5 minutes; at least my mail was restored quickly.

I did receive an response to my email last night at 10:39. This is the reply. Our staff has been working round the clock to get every up and running and hoping sites will start working later tonight. We are still running some test on our DNS / Ddos mitigation setup which is the delay now. Once all services are restored we will reach out to our customers.

I just moved my hosting to namecheap.com who also is the registrar for my domains; they had everything up and running and propagated within 4 hours.

I got a response on January 11th via email asking for my username and responded but haven't received anything since. I just want my files.

That doesn't sound good, but I'm not sure what the significance is... did you ask MasterCard to recover your money?... or is MasterCard detecting some sort of fraud and won't process a transaction?

I checked my email and I have not received any email from levelhosting with any information at all. I just sent an email to levelhosting at gmail. Hoping for a response as well as I desperately need to get my sites back and running. I use to be on ns1 and ns2 levelhosting. Thanks.

It looks like my sites, including cpanel are working again. Already moved hosts through, at least I can get a full backup of everything. Also, they just so happened to pull payment from me this morning. I don't have access to anything for 10days, but they sure can make sure and bill me. Bah! */bitter*

i sent them maybe 5 mins ago- completely bounces everything back in Gmail and everything else.

Yeah! They have fixed the NameServers and I am back on-line. Thanks LevelHosting for getting it all working again. Wry.

I was able to pull my site yesterday but your levelhosting site doesnt pull up at all, i cant pull my site i had to change on tunnel bear to canada to be able to even post anything. This is really frustrating on my end you need to try to see it from the customers side of things. This is has been more than a 40 hours of down time and i cant pull up my accounts at all. I have clients asking for things. I cant access my site at all.

Hello Echangmob, We are not going out of business and we will provide you with a refund requested. Please send me an email to levelhosting AT gmail Dot Com. We had deployed new name servers but there was an issue at the registrar side where we couldn't register them. The registrar told us it would take 4-48 hours but it has passed that time. So our team had setup a new DNS servers which are waiting for propagation currently. We currently have servers in two facilities located in US and in Canada. Servers from both sides got DDos so our team was working with the Data Centre / Network team last three days. At this point its beyond DNS issues. We were able to get our Canadian servers online (access via IP) and still working with the US side to deploy the DDos protection as well. I know this has been frustration and I can further assist you if you contact us to the email provided.

I emailed their gmail account listed in this thread late lastnight....actually early this morning. I received an immediate response. They asked for my username. I replied with that info and never heard from them again. I'm crossing my finger this gets resolved today. Talk about painful.

I dont know why everyone is staying with them. So many other hosts out there; the issue is one thing, but the fact their phone number went out of service at the same time is shady. My only hope is i get my files; but if not I'm with a new stable host and not sweating it.

Regardless of what they say, I think our 'friends' at Level Hosting have shut down. This is unacceptable. They've failed their customers which has in turn caused financial distress for a whole lot of people. I've been using several different hosts for many years now, and I have NEVER been a part of something like this. In fact, I've never heard of ANYONE going through something like this. Live and learn. DON"T TRUST ANYONE!

Dear Customers, We will be testing our main site shortly and will provide and update. There is still sites still offline as there is some servers which are offline until we can be sure the DDos will not impact other IPS. Please continue to send your emails to Levelhosting At Gmail Dot com. Thank you, Customer Support

Get the email, don't get the email. Change the dns or don't, its all the same. None of it works.

My sites are CMS (drupal, open journal systems) and work for visitors, but when you try to edit any content, they block you. Then you can no longer view the page. So me and any active user are blocked. You try from another IP, and it works, until you try to edit any content and you are blocked from there too.

Since you can access via your cell phone, have you tried opening a ticket via your cell phone? Also, are you sure website is actually down and not just for you (could also be a firewall issue where only your IP is blocked from accessing the server in which your websites are hosted on).

It is now working for me too!

It is not such a long period. It is less than one percent of a year so they coud still claim 99% uptime.

Forgive my cynicism, but why would a MICRO hosting service be continuously be subjected to DOS attacks? If it stinks, then it is GARBAGE. Will be checking if am within the Charge Back window.

Who is your "provider" and what are they providing (or not providing) you with? Are you simply a reseller of hosting services? You seem to run into conflicts, problems and issues at every turn and nothing you do, or seem to rely on in the way of assistance from your "provider" is ever the real, actual, final solution to resolving this. There's always another step required that doesn't go right or has a new type of problem associated with it. So, let's take a more professional approach to this... how about providing a best case scenario comparison against a worst case scenario and spelling out the time frame. Best case scenario... our network will be back online before midnight. Worst case scenario... it's possible that our network will not be back online before this weekend. And, let's be as specific as necessary... "we are currently doing this and that and it's going to take a minimum x-number of hours to complete, and then we're going to have to test it... and that test is going to require x-number of hours. But, if the test doesn't go well, we're going to have to do everything over again. So, it's possible this may add an extra day to solving the problem." Get it? Report your updates in a way that provides us with some confidence that you and your provider actually know what you're doing.

I wrote to your gmail account a couple of days ago. I am writing again now.

All my sites are back online. Everything thet happened makes sense now, and the solution as well. I cannot give you details in order not to compromise the strtegy to fight with these MFs that are attacking the nameservers. I can only tell you the Levelhosting has delivered and all my sites are working now. Have hope and don't let the hackers win. Stick together.

It was at approximately 1PM CST. I sent a new email to them this morning and received a response from them at 7:48PM CST saying this: "Your currently on the US server which we have offline at the moment. We will be bringing that server online tonight and work with the networking team." So it seems only their Canadian servers are online? It also seem to me that different people are responding to messages. I just want my files. I don't understand why they can't move them to a different server so the people that just want to download the files will have access. It's like they're being held hostage. I guess its partially my fault for not doing regular backups....lesson learned.

Well I just checked and levelhosting did email me back with my new nameservers. I would prefer to stay with levelhosting if I can get all this worked out. Updating my nameservers and keeping my fingers crossed...

My four sites working, only 1 wordpress site got problem with login. (ERROR: Cookies are blocked due to unexpected output. For help, please see this documentation or try the support forums.)

Try the websitedown site here to check if your site is actually online.

Dear Customers, We are able to get services back online for the moment. We are still working with 3rd party on some DNS changes which we have implemented for future prevention. We will provide an update once we have more details. Thank you for your patience!

This is really infuriating. It has been more than 2 days of interrupted service, and I got hundreds of people who frequent my sites daily. The fact this forum is the only immediate way to get in touch with LH in such circumstances should not be the case. All other hosting companies I have seen run social media accounts or at least have a working phone number. Not good to leave all other clients in the dark for half a week. Once services go back on (who knows when that's going to happen...), I would like a full refund, backups, domain transfers, and to cancel my account. I can only foresee more of this happening in the future if I continue staying with LH so I will be switching.

Hello Konflik, Can you send me an email at levelhosting At gmail Dot com with your account details?

I don't get why they they can't get their own server back up without DNS and just give us the IP so we can FTP our files. Just get a server up with a dynamic IP and use any dynamic DNS service! I start thinking that they can't access their own server because they didn't pay their bill or the partners had a falling out. The lack of communication is baffling. I found this thread by luck but others may not know what's going on since they haven't sent any emails out. I was satisfied with their service up until this point and felt they provided value. Granted, I never had any heavy loads or traffic. Can anyone recommend a similar hosting provider?

Can you send us an email now so we can see if your on the server we have brought up? Thanks, Customer Support

Yeah, your bad...sarcasm. Lucky you if dns propagate faster for you; for me, it takes 40-48h. Nuff more said; as I said, this isn't the place for this.

Please post an update if you see anything happen with your site(s)... good or bad. If people who are affected by this and who are following this thread provide updates on their experiences, we can all get a better idea as to whether LevelHosting's "progress" is real. So far, there seems to be only one person reporting their site is up and online. I'm like you, if I can't get my site back up... I want access to my files.

Hello 1787, What is your domain so I can check for you as I still do not see any emails? Or please indicate in the subject line "WHT 1787" so we can make sure we get the email. Thanks, Customer Support

I just need Levelhosting.ca to solve the problem with the fact that all the active users of my sites have been blocked. And I mean active in the sense of posting one or two blog posts. I sent Levelhosting a message with the IPs of some users I know that have been blocked. But the fact is that anyone who posts some content in my web ends up banned. If Levelhosting would be able to solve this for me I would consider the case resolved. I have written to them hours ago without a reply so far.

Have you tried their socials, like Twitter or Facebook? Send them a PM on there and ask them to whitelist your IP.

But at least I managed to download a backup...

We are still waiting for our DNS to propagate and this is out of control for the time being. We understand our customers frustration and are hoping sites will come up soon.

I don't really care much for the whys and wherefores or pointing the finger of blame at anyone. I don't want to cancel or get my money back. I just want a service that's up. The sites I have hosted here aren't critical aside from only one money making site, but lucky for me I build static sites (not cms-based ones like wordpress). So I simply changed nameservers to another host and uploaded all the pages I store on my computer to their new home via ftp. Simples. But the other sites do have a function and it would be nice for them to be up so when Google crawls them I don't get a bunch of crawl errors and take a hit in the serps. My account is on ns5/ns6 nameservers and I did go through the motions of changing one domain to ns2/ns4 yesterday, but seems that was a waste of my time as the service is still down. Excuses and tales of woe aside, I would just like to know that the problem (whatever it really was/is) has been fixed.

I gave up 4 days ago and moved my hosting elsewhere and pulled money back from MasterCard. If it comes up and I can get my files great if not we'll lesson learned. My new hosting and propagation took 3 hours. I think everyone should give up

my websites are too down from last week and i have also send you email but no reply from your Side Please let me know

The have propagated in minutes for me.

I've emailed their gmail account several times over the past week. My sites are still down. Will let everyone know if and when my sites are online.

Dear Customers, We are working on getting our page back online and will provide an update once we get more details. If your page is still not loading please email us at Levelhosting At Gmail Dot com until our domain is back. Thank you for your patience, Customer Support

Wish you well in getting those problems solved. I'm sure it's frustrating for you and your users. But, it could be worse... I haven't seen my best and most important site since this outage began. It's still not online. I've lost my rankings in Google and I'm not sure what it's going to take to get them back.

It is up for me too. Try restarting your internet router, that should give you a new IP address in case you're banned. You can also try different browsers or computers if you have available, you can also ask a friend to try it for you.

Hello ec1cw, You should still have access via IP address and download your files via FTP.

Hello Atrenta, We understand your urgency and apologize for the extended downtime. You can still access your files via FTP. Once we come back up we will reach out to our customers with more details.

Any ETA yet?

Seems like one of the hosting providers would be offering a group discount to those of us thinking of jumping ship.

Thanks and welcome aboard! Matt

Unfortunately I have emailed them and sent a PM yesterday and still haven't received a response. All of my websites are still down.

Dear Customers, We have started testing the other servers and will let you know when they are online. Thanks, Customer Support

Dear Customers, Just making some last changes to our main page and well as our cPanel. An update will follow once we are completed. Thank you, Customer Support

Have you tried using cpanel through levelhosting's own website?

As the others have stated their website does appear to be up. They do appear to have a contact method that does not require you to login/submit directly to their support system. "http://www.levelhosting.ca/order/contact.php" Hopefully that helps you get in contact with them. Failing that it appears they have an account here on WHT that looks active "http://www.webhostingtalk.com/member.php?u=194646"

I undestand you perfectly. This can ruin any business. Especially one that is starting. It is 43 hours down now.

Using this stinking forum with all of its limitations, restrictions and error-filled functions is completely unacceptable as a main form of communication about this very serious situation. It's time to get truly professional and stop the BS. Perhaps in the earlier days of the Net, propagation could take 24 to 48 hours, but in my recent experience it's down to a couple of hours at most. Could you possibly be more vague about the "time being" and be more than just hopeful that the sites will be soon up.

Currently our DNS is resolving now. Some of our servers which are online will update soon. We will send out the details for the new nameservers to use. Please email us at LevelHosting At gmail dot Com if you need more details.

Well I just decided to give up the ghost. I need access to my server, and would like to get my files back. Wish everyone luck, I don't have time to deal with this.

Good to know, but what happened to this?: "We will send out the notifications to the customers with updated name servers to change." I haven't had a notification in my inbox today, so does that mean you guys don't know which accounts to contact that need contacting to change their nameservers? Since this has been going on for waaaaaay too long now, I've moved most of my sites to other hosting accounts I have. Like Siteground, Hawkhost, Stablehost, Hostgator (yeah I still use them despite the EIG crap), T1hosting, Squidx... they're all fine and work. Changing nameservers for each domain was simple enough through my registrar then uploading the files via ftp was fast and my sites were back up in my browser almost instantly. Checked a few proxies around the world and the sites loaded in a browser all over the place. So much for DNS propagation taking hours. It can happen in frickin' minutes! So back to the plot. Where is my email guys?

They never do for me, never have.

Hello 1787, Can you email us again but add the subject line with 1787 so we don't miss it? Thanks, Customer Support

I've already moved the rest of my sites that were hosted at levelhosting to new hosts, but left the last 3 (small static sites) just to see if they come back. I got a response to my emails yesterday with new nameservers. I changed them right away on the remaining 3 sites. I just checked but they're not back yet.

Well that was a long, strange trip. My sites and cpanel are up and running today. If you're still having difficulty, make sure you've flushed your local DNS cache, and cleared your browser.

It does looks like an IP block issue as the website is loading for everyone else. How long have you been with them? Is this the first time you are facing such an issue? Have your ISP IP been blocked before? If this is a normal IP block then they are hosting their main website and clients in the same server I guess.

I'm still down, cant access anything even by ip address; even the levelhosting.ca site unreachable still. I've been a customer since 2012 and unfortunately I had to sign up for hosting elsewhere, all i want at this point is to get my wordpress backups and move on. I understand that this took everyone by surprise; but the delayed communication, the fact the phone number isn't in service, and that there is no other social media way to reach this company has just been too much.

Can someone explain this to me, how this is a propagation issue? Last night for about an hour, I was able to access my site, cpanel & email, then it died. Is propagation reversible?

My servers have now been down 4 days? What is the solution? We are on NS5 and NS6. Phone still does not work Main Domains still does not work!

The fact tha Levelhosting.ca is a reseller was a possibility I considered long ago. This would explain why they take so long to react to any technical issue. Some of you are suggesting that the problem was not caused by a DDoS attack but by the fact that Levelhosting.ca does not pay its providers. I really think that the DDoS attack may have existed, and that, as a consequence, they may have been expelled by their "provider". So it would not be a question of money but of excessive use of the provider's resources. Levelhosting probably tried to convince the provider that this was a one-time attack and that they would take mitigation measures to prevent this from happening again in the future. But their provider may have not been convinced by this and reaffirmed its intention to kick them out. Levelhosting.ca, having a number of customers, would be looking for another "provider", and the migration of a reseller takes longer than setting up a DNS. Does this make sense?

I took a look at it, was interested and considered signing up. Then I saw these reviews (mostly negative): https://www [dot] besthostnews [dot] com/namecheap-review/ i [dot] imgur [dot] com/hrxh9Bh [dot] png i [dot] imgur [dot] com/W84VHce [dot] png ^ These are recent reviews and if they are true then I hope your experience turns out better. I for one will not be using Namecheap (even the name itself doesnt seem appealing).

Hello Lithium, Sorry for our delayed replies as we are getting more emails since sites have been coming up. Can you send us another email in case we missed it due to the large volume to Levelhosting At Gmail Dot Com. We're trying to keep up as best as we can. Thanks for your continued patience we really appreciate it. Customer Support

And, the reason you've emailed them several times is because they never respond or reply, correct? I suspect your experience is everyone's experience. Do any of the many LevelHosting's posts that start with "Can you email me with your username and domain..." ever get a response or get anyone a good result?

So they are out of business? Welcome to: levelhosting.ca This Web page is parked for FREE, courtesy of GoDaddy.com. I've lost all my websites buck up and they killed seo rankings with this downtime

I requested cancellation but nothing ever happened , should I request it again?

Down for me today , and downforeveryoneorjustme.com says it's down

Please open a twitter account and provide updates. There was no way for communication.

Any news on this? Do we need to change nameservers or not??? We are currently on: Name Server: NS1.LEVELHOSTING.CA Name Server: NS2.LEVELHOSTING.CA Regards, N

Four days is not so long at this stage, but it is very reassuring when we receive any information from Levelhosting. I had ns5.levelhosting.ca and ns6.levelhosting.ca as primary and secondary nameservers, and was told here to change them to ns4.levelhosting.ca and ns2.levelhosting.ca, which I did. Now I do not know if they will be the final ones.

I have been following this thread with some curiosity. During a DDoS attack, usually the IP Address being targeted is null-routed and the server should still remain accessible through the other IP Addresses. Websites hosted on that IP Address would be inaccessible due to the null-route BUT clients should still be able to access cPanel or FTP using the other IP Addresses allocated to that server. Has this been offered as an alternative solution yet? If not, I would suspect the entire server(s) has been shut down for some reason.

Hello honestway, Can you email us with your username and domain? We are working on the server which had a 44Gpbps DDos attack and wanted to make sure this server didn't get hit again. Our other servers are online at the moment. Thanks, Customer Support

Hello Asgard, Can you try removing the OLD DNS servers and just leave the new ones in place? Thanks, Customer Support

Let's see... "1787" says you've been emailed several times this week without response. But, you say if you get one more email with "1787" in the subject line that will do the trick. What should the rest of us put in the subject line?

I changed my nameservers on Thursday evening and the site came back for me soon after. I cheched DNS propagation and it seems to have propagated, but there are still strange issues. In my computer at work I could access the site on Friday, and used it for a few hours and the suddenly I could not access it anymore. Funny enough It could be accessed by other people connected to the same wifi network and shared the same IP. Since then, it does not work. A friend of mine had a similar problem at home. He was able to use the site when it came back up until a moment in which he was not able anymore, and he is not able now. This friend went to a computer shop and asked to try the laptops. The site worked from one laptop, but not other next to it. Other users have reported similar strange issues. I wonder if their IP are being blocked somehow, but still this would not explain other issues. I sent an e-mail to levelhosting a couple of hours ago but still got no reply.

Has anyone figured out the new DNS servers? I can't get a reliable response from these guys! Trying to remain loyal, but LevelHosting sure is making it hard.

I can further confirm that they're down now as well. From what I did see last night, they were claiming to be incorporated ( LevelHosting Inc) I did a quick search of the Industry Canada corporation records and had no luck, which means they weren't registered at the federal level, most likely provincially incorporated, they had an Ontario address/PO box in Mississauga. If you can't get anywhere in regards to getting your site/money/any form of contact. I'd recommend you contact Ontario's Ministry of Consumer Affairs and file a complaint "http://www.ontario.ca/page/filing-consumer-complaint?_ga=1.120434315.2000229097.1452273480" Hopefully you can get your data/domains. But moving forward I'd suggest you always generate a personal backup of your sites. Just for the added peace of mind.

We are still experiencing a DDos attack after we started up some of our DNS servers. Our other DNS servers which are coming online but will take time for propagation process to complete.

I have been checking dns propagation online (cannot post the link) since it was blamed yesterday as the source of the delay. Rather than propagation, what I have noticed is a progressive disappearance of anything related to levelhosting or my sites, and for the past few hours they are not traceable anywhere...

I would respectfully disagree... four days is an eternity. I have 18 websites... mainly built on the Wordpress platform... whose hosting is spread over four different shared hosting companies. I've had websites online since 2000, and I currently have a couple of sites that are 8+ years old. I have never experienced anything like this. These reported dDos attacks seem relentless and it's mystifying to me as to... why? It's not like their servers are hosting government websites, and I doubt there are any major financial services companies using this hoster. I realize there are vandals out there who do these kinds of things for the "thrill" of it and simply because they can. In the UK, this is very illegal and punishable with a $10K minimum fine. This is afterall, destruction of private property. I sincerely hope the actors behind this are not permitted to get away with this.

No response, nor reply to request for IP access.

Hello Atrenta, Can you email us with your username and domain so we can check which server you are on? Thanks, Customer Support

Hello 1787, Can you email me with your username and domain and I can have a look at the status of that server? We apologize we couldn't get your site online on time but there was a Ddos attack that was 20-45-104 Gbps and that took down most of our servers. Thank you, Customer Support

Hello 1787, I can't find any emails with the subject 1787. Are you sending the email to Levelhosting At gmail dot com? Thanks, Customer Support

Mate, sorry to hear about your lost rankings. The parked page issue was discussed further back in the thread. From what we can tell, they're not out of business but its taking a frustratingly long time to see any results. If you can move critical sites to a different host, I reckon you should do it - I already moved my money sites out soon after it became clear they weren't coming back quickly and didn't lose any rankings. But I get it most people with Wordpress sites can't easily do that unless they have a current backup. I hope this gets sorted soon.

try: ns9.nsla10.com ns10.nsla10.com

I got an email from them early in December that started with this: We are contacting you in regards to your hosting account which is presently hosted on our server Adonis ( adonis.levelhosting.ca ). We have built new servers which are an upgrade to our existing hardware and we will be migrating accounts to the newer equipment by December 31st 2015. We will begin our migration December 9th 2015 7AM. Haven't been able to get to my domains, and lost my email at about 9:30am EST today, 1/8/15. I wonder if there's a connection between server upgrades and the outage?

Will we have to update the information at our domain registrar to point at new nameservers? How can we know the nameservers we have to point to? I have not changed this information for ages and want to check it is still valid. A previous comment also says they cannot access by IP. Could you please let us now the right ip? I am a bit lost after the latest server migration in December.

I have had short periods of access to my site but it has been down since Friday. I have no way of retrieving the IP address to retrieve my files. I also have no way of contacting LevelHosting. I hope this is fixed soon.

One day was an eternity for me before this incident. After having resisted for four days, I think I am better prepared to resist for another four. The lack of information or even misinformation upset me in the beginning, but now I start enjoying it. About the DDoS attack or any other explanation, I give it the same credibility as all the rest we have been told. But the best part of this unfortunate incident in which we are all together is that we are developing a sense of community. It makes it easier to deal with it and I am really sorry for those who are migrating and leaving us behind.

Any details?

Ehrm...no. Propagation times depend from location; based on where you are, full propagation can take up to 48h - with a few hours as minimum time, I've yet to see namesevers fully propagating in a few minutes.

Hi, I sent an email yesterday but not heard back from you. I just sent another one. Thanks

I think you guys need a social media presence, and not just WHT. Twitter is the #1 place I go to if my hosting provider goes down, and I can usually find an update there. Just my .02c Good luck to everyone having issues, I hope it all gets sorted out soon.

Just an update as we are still working out some issues for our main page. We have some users that still cannot get their domain resolved and we have made our team aware of the issue. Our network team is working on getting it resolved. Thank you for your patience, Customer Support

Looks like I made a BIG mistake with this company as well...It's been 3 days now my FTP doesn't work.. I can't access my site or anything... Of course the contact # doesn't work or any support email. STAY AWAY FROM THESE GUYS

Unreachable to me as well today - page never loads.

No update is required by the end user if they are pointing to NS1.Levelhosting.ca as their primary name server.

If the provider wanted to get their own website back online so that they could communicate with customers about this outage, they could simply set their domain to use CloudFlare's DNS or any other popular DNS service for that matter. It would take no more than 1 hour to set that up and update the domain's nameservers. It makes sense for a provider's domain to use different nameservers from their customers' domains to avoid this very issue taking the whole operation down. It's much more desirable to have either one or the other down, but not both. Hopefully your provider fixes this and gets you back online soon.

Can you provide the static IP for your server so that we can see that the "lights are on" for the business and that you aren't a sending emails from your van down by the river while hiding from your creditors? You don't seem to pay for a phone line so i can't even tell if you're still a business or just sitting in a McDonald's with your iphone. I'm not angry and feel bad for your if it is as you have described, albeit I don't think you were as forthcoming as you should have been. I won't request a refund if you provide an IP to least show me that you are paying for servers.

I am not an expert on these types of issues by any stretch of the imagination. But, it sounds logical that your conjecture, or something close to it, is what's happening here. I've been with LevelHosting for several years and have had, at times, several sites hosted with them at the same time. Right now, I only have one, but it's an important one in my personal scheme of things. There have been outages in the past. A long one may have lasted a few hours, some were resolved very quickly. They actually were not that frequent. But, nothing ever like this. And, contrary to some people's experience, my requests for assistance or help have always been handled quite promptly and if there was a tech problem, they got it fixed fairly quick. So, in not being a tech expert in this area, I've been hoping people who really know this stuff might jump in and provide some insight as to whether we're being taken for a bumpy ride that's not going to end well. Or, most, if not all of what they're reporting is credible... and we should just hang-in and tough it out. I have years of time and effort invested into my Wordpress-based site. I had WP plugins installed for back-up solutions, but if the server is shot, I assume this does me no good. If I can't acquire access to the site's files, it's a big loss for me and a significant hit to my income. I'm sure I'm not alone in this dilemna.

So, has anyone been able to access their sites or files yet? I've sent emails to their gmail account as they requested and have not heard crap back.

One week anniversary. Who's sites are up? Who's still down after one full week? Who else has emailed LevelHosting requesting simple, basic information at LevelHosting's own suggestion and who has not heard back from them?

Hello Customers, I am waiting for an update from the network team and will provide another update once I the details. Thanks, Customer Support

Do you have an ETA as to when everything might finally be done? I am one of the ones waiting for my sites to come back up. I did update my nameservers to the ones given to me by levelhosting in the email, but still no sites loading yet. Looking forward to finally getting this resolved.

Hello Patchworks, We sent a few replies to your PM's. If you did not receive them please contact our support via email support@levelhosting.ca Regards, Customer Support

Out of business perhaps ? The nameservers aren't responding. Let's hope for the best. Hope you got a backup.

Is this the correct IP? https://96.47.32.113/cgi-sys/suspendedpage.cgi Getting suspended message. See attached.

Try looking up your domain with this tool: http://viewdns.info/iphistory/ It should return the current and previous IP's that have been used for your domain. May help with getting a copy of your files if the server is currently accessible.

I have submitted an email to the Level Hosting Gmail account and have not received a reply. I need to have access to my server or I will need to find alternate hosting. I would also like to retrieve my files in case I do need to move.

There have been suggestions offered that they could do this or that... I can't quote any of those bits of advice... but if you have time to read through this entire thread, you'll see suggestions made that would at least have them getting their own site back online. It doesn't seem they have made any effort to try these methods, nor have they even acknowledged they would consider or try them.

I received a promising e-mail from Levelhosting.ca five or six hours ago, telling me to change the nameservers. I did that immediately and was told that it was just a matter of time and was told to wait for propagation. When I looked at some online dns propagation sites, it was a bit promising in the beginning to see some servers responding correctly, but later it seemed to go back and the picture is abit more more gloomy now But we should have faith.

My sites are still down, haven't heard a word from LevelHosting. I've been very patient, but I think it's time to move to a new host. This isn't the first time my sites have been down for a week, and the lack of support and transparency both times is more than frustrating. I've been with them for several years now, and this is unacceptable. LevelHosting, if it wasn't for this thread I wouldn't have a clue what is going on. What about your customers who don't know about WHT? You are letting your customers down, if you are making an honest attempt at getting things back up and running again. I'm losing faith that your are in fact doing that.

Hello Customers, The networking team is still working on the issue. Thanks, Customer Support

I'm in the same boat. Still waiting. I've begged them to give me my files.

Hello User751139, Can you email our support at support@levelhostng.ca with the full issues? Regards, Customer Support

I can also confirm they and all my sites under them are down. There was a brief period in which they were up, but then went back down again. Like the OP, I am completely fed up with this company and will be taking my services elsewhere. This is not the first time they have went completely MIA and it certainly won't be the last. Their "support" even takes 3 days to respond to my tickets, no matter the severity. You get what you pay for. I'm just glad that I got my backups.

Please PM me

We must be patient...

@ Levelhost ing Can you please tell what is the latest nameserver to use? I ll email you too. Current nameservers Name Server: ns1.levelhosting.ca Name Server: ns2.levelhosting.ca PS: You guys should really hire who knows what he is doing on tech side.

Looks like they updated their domain on the 10th. They have two nameservers listed, and an IP of 96.47.41.153

And, it's a safe bet you won't hear "crap" back either. They conveniently avoid answering any direct challenges to their claims and reports posted on this forum. Instead of following-up on their "newest" news, they post something else unrelated to their last post in an attempt to show "progress" and that there's work being done. The bottomline is this... after nearly one full week no one at all has their site(s) up after every excuse and story in the book has been offered... not even LevelHosting has a site up. There domain is now parked free at GoDaddy. What does that tell you?

As a reccomendation to the provider, you may just post here what you are responding trough email? instead of having to wait 1-2 or more days for your new email response.

Dear Customers, We will be emailing the pending customers that were still offline from the last servers in US with the details. Thanks, Customer Support

I changed my nameservers after getting an email from Level Hosting and my site is back up. Took a while to propagate but I have full access again. [EDIT] Spoke too soon on full access. Sites are up and I can access via FTP, but cpanel isn't functioning yet.

Hello Chris, Please send an email to sales in regards to your payment and amount of time you had no service so they can help you out.

Try using a proxy to access the site. You ip could have been banned. Possibly for invalid login attempts

Can you offer a reasonable estimate as to when service will be FULLY restored? Apparently, my sites were up for a brief time as statcounter reported a few page views from very early this morning, but it's down again. Also, why does LevelHosting seem to be such an attractive target for these types of attacks? It's just a private, commercial hosting service of which there are many. I've been with several hosting companies over 15 years and this has never been issue elsewhere.

Chris-M, Thanks for providing the URL for that domain tool. I can't pull up my website(s) by using any of the IP addresses returned by my domain submission. By virtue of what you said, I assume that means the server is not accessible. Does that provide you with any insight into what is, or hints at possible issues with what's going on here. It's going on 6-hours since we've had an update from LevelHosting and they have not commented or responded to anything posted here in that time either.

I find they are faster to reply here than by e-mail. We should stick to the forum because many questions are of common concern.

We are just testing some sites and will have our own system up and running. We will send out the notifications to the customers with updated name servers to change.

That is so 2008! I'm in Spain, my registrar is in the US and the server is in Canada. I changed nameservers at the registrar, set up a new account on the related new host and uploaded the files. Opened the site in my local browser and the site and all its pages display. Minutes. Not hours. Not local - halfway around the bloody world in fact. If propagation hadn't occurred, I would not see my site until it did. Jeez, I've been doing this stuff for 10 years, I think I know what I'm talking about.

why are your phones down if you're "here to stay"? i need my account info to transfer hosting sites but i cant PM you bcuz this forums strict rules.. I need to fix my website ASAP help

Dear Customer, We have sent out an email to a group of users and are pending for more updates from our network team for feedback. Thanks, Customer Support

The site is up for me at home but at work and not for many of my users four days after I changed the nameservers.

Again Websites are down from more then 10 days could you let me know now what happened

I have a site with them and it has been down for 12 hours that I know of. And their own site does not work. Perhaps they have had hardware problems. Need to wait another day maybe. :-( Wry

Can you offer a reasonable estimate as to when service will be FULLY restored? Apparently, my sites were up for a brief time as statcounter reported a few page views from very early this morning, but it's down again. Also, why does LevelHosting seem to be such an attractive target for these types of attacks? It's just a private, commercial hosting service of which there are many. I've been with several hosting companies over 15 years and this has never been issue elsewhere. What's to stop these attacks from continuing?

Hello Chris, Sorry for the delayed update as our provider is having network issues now at the facility and the servers IP in that location are not accessible. We will try to post more frequent updates.

One positive bit maybe... I check my site's stats frequently throughout the day. I'm seeing a very small number of unique visits and page views from time-to-time... like 5 yesterday and 3 today so far. So, the site that's reporting these stats is coming online periodically, but not staying online for very long. The hits are coming at different times of the day and from different locations.

Any recommendations for an alternate hosting service. I am interested in only forwarding emails sent to my own domain to google. I have large number of custom email addresses which are of the form some-name@myowndomain.com which are then forwarded to a single gmail account. I am not interested in the actual bandwidth or storage but those certainly help. Haven't received any emails due to the failure of Levelhosting

It is difficult to imagine that Levelhosting.ca would be so irresponsible as you suggest. One thing is that there is a case of force majeure or even that you are simply incompetent, and another thing is that you deceive people. What is at stake here is not only the fact they can or cannot honour their contracts. The question is the quantity of the damages they cause. If you cannot honour a contract for some reason, at least you should mitigate the damage to your clients. If you deceive them, then you are increasing your liability. It is hard to believe someone would do that.

yeah i woke up in a panic and had to register to this forum just to figure out whats going on with my hosting i paid for..

Hey guys, Thanks for the update and email. I made the change to the new name server about 4 hours ago. Has anyone had any luck accessing their site yet? I have not

Looks like levelhosting.ca is loading for me. Just checked, looks like my sites are loading as well! Finally! I am gratefully its working.

gone again?

I have two sites with them and neither download, and none of levelhosting.ca's own pages are available either. Plus, their 888 customer service phone number has been continuously busy for at least 18 hours.

I have ns5 and ns6 in all my domains. Should I change this?

If you were trying the IP address in a browser, it's not likely it would bring up your website (unless it was a dedicated IP for your account - again not likely). Have you tried FTP'ing to the most recent IP to see if this works? Just replace the hostname you use in your FTP software with the IP address and see if it works. However, it may be that the server is offline in which case this will not work. I can't speculate as to what the problem is but it doesn't sound like it is limited to just DNS propagation - as mentioned in my previous post, they could get their own site back online by using a third-party DNS provider such as Cloudflare - this wouldn't be a difficult task (assuming the problem was only DNS related). PM me if you would like me to check IP's for you for an FTP response etc.

A friend of mine also reported he could access the site at times. I was just unlucky.

Well done. Your DNS seem to be propagating. We are looking forward to receiving the nameserver information.

Email sent, thanks!

Hello Sucrosetoast, Send me an email to Levelhosting At gmail Dot com with your user name and domain so i can check if your account is on a server online. Thanks, Customer Support

Yes BMO mastercard pulled it back and said there are 11 other cases pulling back from the same merchant. No questions asked.

My sites are finally up, but taking forever to load. taking 90-120sec to load. Cpanel is also not working for me either, get the error "License is not for this host"

They appear to be back up again - But there site is showing some security issues via their SSL certificate.

My websites and and the main Levelhosting.ca website have been down for 23 hours. This is very worrying because my backups were on the server...

Please change it to the following NS4.Levelhosting.ca and NS2.Levelhosting.ca. We are still waiting for propagation to complete.

Even if he wanted to, he would not be able to PM you. Someone else said they don't have enough posts. It is pretty pathetic we have to resort to a heavily restricted forum to speak to our host who has no other way of contacting us aside from their official site (which went down). I am very frustrated that it is taking this long. It is no good that my visitors are cut off like this.

Sadly, DDoS attacks were pretty common on 2015, and will be even more frequent on 2016, all providers should be preparing (if not already) to have a minimum defense plan. (or emergency plan)

Propagation seems to be going backwards now... Is that normal?

It is very generous from Levelhosting.ca that they started bringing sites online before their own site. The sample of opinions here may be unrepresentative. I pledge to report it here when my site will be up.

Just an update for everyone. We still have a server which is offline because it had a group of IPS that was being DDos. We will bring up this server shortly to test. Customer Support

I received an email about 6 hours ago saying the server was up and that they would contact me when my site resolved. Can't reach my site yet, but I am hopeful.

My main site will come up now, albeit very slowly. I'm relieved to see it again.

still down for me. all I want is a backup of the files.

To anyone still down/trying to contact LevelHosting, I'm going to suggest you file a complaint with http://www.ontario.ca/page/filing-co...097.1452273480 (Ministry of Ontario Consumer Affairs) As based off some googling I found (while trying to see if I could find their Twitter/Facebook or alternate contact, they claimed to be Federally Incorporated, a quick search of the public record with Industry Canada ( https://www.ic.gc.ca/app/scr/cc/Corp...rlCrpSrch.html ) shows they're not. As even inactive corporations will still be in the search results. I managed to pull their address from a page cached in my browser, but it appears to most likely be a PO box inside of the Shoppers Drug Mart with Canada Post(I live near the area of the address) 3980 Grand Park Dr. PO Box 43154 Mississauga, Ontario l5b 4a7 Canada Good luck to anyone still trying to get in contact with them, hopefully this is all a big misunderstanding and LevelHosting will come back up. At worst case you could try snail mail to their PO Box listed above.

We are still waiting for Name servers to propagate fully which we are told around another 4-24 hours. I will provide an update once our changes are confirmed/working which should reduce these attacks.

Chris-M, Atrenta is correct. Can't PM you to take advantage of your generous offer of help.

The above quote is the last update LevelHosting provided via this board, and it's at least 10 hours old. Has anyone who they asked to contact them via the gmail address they have posted here several times had an exchange with them?... or received a satisfactory resolution to their issue or assistance request?

There seems to be a conflict between 2 IPs: 184.168.221.48 (GoDaddy) and 96.47.35.86 (Zipservers). Which one is going to prevail?

I registered a new domain (mine was registered through Levelhosting and currently sorta held hostage) and got a new host in about fifteen minutes. The domain was ready to go within a few minutes after that. I don't understand why Levelhosting didn't just move their main server to a different IP without a domain and then offer client access through the IP? This would have mitigated the DDoS immediately and showed good faith. It's a week later, and nothing. You can't run a hosting business like this.

My sites are up. Was told to change the nameservers yesterday and immediately (in a matter of minutes) I could access my site from home on the other side of the Atlantic. It is taking longer in other locations but it seems that propagation goes in the right direction. In 20 minutes it will make 24 hours and it is possible that other servers will update then. Nobody should be left behind.

Did they ask you to change name servers? I'm really really hoping this is for real. My sites should have resolved by now? I've tried connecting from different countrys with no luck

I have two websites al Levelhosting.ca. Both are VIRTUALLY DOWN and I will explain why. My sites are CMS (eg Drupal) in which registered users can add content. One is a sort of blog and the other one is an academic journal. Initially the site seemed to be back and users started to visit it and navigate through it OK. When they started to try to add content, they started to experience problems. Most of them are now in the dark now. Sometimes they are blocked in their desktops but not in their mobile phones. Or they are blocked at home but not at work. What I think is happening is that ANYONE TRYING TO ADD CONTENT IS BEING BLOCKED. It does not happen to me in some computers because my IP is whitelisted. But whitelisting is not a solution in my site in which anyone can register from anywhere anytime. So in practical terms my site is DOWN, in particular for the users that contribute to it (now including myself in some computers). These sort of problems started to happen when Levelhosting.ca had its first attacks and migrated in December. I wonder how many users I have lost frustrated by this problem. I have writen to Levelhosting yesterday but without reply.

Will someone please let me know if they still have their sites working? If so, will you PM me the nameservers and IP of the server? Im getting no reply to my PM from Levelhosting on here. I think they gone AWOL. Will be much appreciated.

Haha you may want to do some lookup before posting that statment. Nothing resolves.

Can you PM me? Don't have enough posts.

Dear Customers, We are still dealing with the attack as it has target our other servers aside from our DNS servers. We have already reached out to the other facilities to help mitigate the issue. An update will follow once we have more details. Again we apologize for this outage and we will help customers have access to their files. An temporary contact detail will be provided shortly.

We are currently testing connections now with our Ddos mitigation in place. We will provide an update once this is completed.

"Welcome to: levelhosting.ca This Web page is parked for FREE, courtesy of GoDaddy.com."

Ehrm...no, it's not. I'm in Italy, always register with US registrars (Namecheap, Name.com and Dynadot) and host on US and Europe servers...and full propagation for me takes 40-48h - no matter if host is US or EU - it has always been like that. So am I, as I first got interested in hosting about 7-8 years ago. But this is not the place for this; this sections is for providers and their clients.

Finally received and email response: "This server will be online in 9 hours because several IPS were being DDos and was affecting other servers. We will be doing testing at this time. Thank you for you patience while we deal with this."

Try your domain here: http://anonymouse.org/

Though this morning my sites seem to be not loading at all....???

Dear Customers, As of Jan 8th 4PM Eastern time we received a 20Gbps DDos attack to all our DNS servers. We apologize for the delayed response and we are implementing a mitigation solution. We hope to have services restored today. In reply to some posts, we are not out of business and are here to stay. Please private MSG me if you have a question about your account.

May I also get a PM? I would like to cancel my services and get assistance with transferring my domains and backups.

Reached out to the other facilities...

Hey , Even my websites are down from 4 days and i can't access your main website too, Please let me know when this issue will be resolved

I see that too! I have a client hosted with Levelhosting that has been offline now for a week. The toll free number doesn't work, their website was down until now it's showing for sale. I've worked in this industry for 12 years and never seen a host down for more than one day. I have seen a smaller host go out of business and unfortunately it looked a lot like this. My best guess is that levelhosting.ca was a reseller who didn't pay their bill. When that company cut them off they scrambled to find new servers to load backups onto, hence the stall time and talk about new DNS and propogation times. If this or isn't true, it's time level hosting ponied up their client's files!

Erm yes... I am a client of levelhosting. Its only fair that I'm a little annoyed at what's happened and what is happening and I get to have my say like everybody else. At least I'm being reasonable to the provider and giving them some benefit of the doubt. As for the nameserver propagation issue. Of course if the rule book says 24-48 hours, it must be incontrovertibly true. I must have been hallucinating. How else could I possibly see a fully rendered website only several minutes after changing from levelhosting namservers if propagation had not occurred in my location? My sites must in actual fact still be unreachable as it's only been, what? 23 hours. My bad.

Levelhosting.ca I have sent you an email from sylwesterk @ wp dot pl. Please reply asap.

Error - Timeout The target server does not respond timely! Unbelievable. So much time wasted. So many explanations for clients. I'm tired of this.

Levelhosting.ca Can you please let me know the ip address to access FTP? I have migrated nameservers and need to access my ftp. my account is europagr

Thanks for the info. Hope it's true and everyone's sites will be back up today.

Any news? The nameservers appear to have propagted in the last few hours...

How can I get my files sent to me? I can't PM as I am a new member to this forum.

5 days and counting...

The way I understand it, a site parked at Godaddy is not for sale, but is just not yet pointing to a host. Which would imply that levelhosting is setting up on a new host. That's my guess.

Can't tell if you're being sarcastic or you're serious. What sites have they brought online? If you have some URLs, please share them so we can take a look and research where/how they're being hosted. I posted this same request to LevelHosting yesterday on this board. What does it take to type a couple of URLs to offer major proof that good things are happening... have you seen their response yet?

9 hours... Let's see how this goes. How many hours has it been since you received this email?

I received a email this morning with the new name servers so it looks like they are starting to make progress. I haven't tried the new servers because I'm up on a new server. I think I going to stay with LevelHosting but I will try to set them up as a hot backup so if that if my new server goes down my old server will go back online automatically and everything will keep chugging along. I have been with LevelHosting for almost 10 years now.

@ Ash - please remove this post if you find it in violation of WHT's rules in any way as you deem Note: I do not work for, have not worked for, or have any relationship to LevelHosting in any way. Any views expressed here are solely my own. NortheBridge, its affiliates and partners have never had or done business with LevelHosting in any way and has had no prior nor and potential relationship with LevelHosting. I have been following this thread for a while not because I am any customer of LevelHosting but because it has actually been an interesting thread to read similar to the IceBlueHost scandal although this will appear to have a much happier outcome for the naysayers out there. I have been able to resolve LevelHosting.ca's site for a while though client areas or anything dynamic in the realm would result in a connection refused error. Yesterday, LevelHosting was running on a different IP provided by http://frantech.ca/ (another DDoS protected provider) while today their IP address appears to be originating from a DDoS mitigation solution by https://www.staminus.net/ as you can view with any tool you would like. Before all of this, the earliest records of LevelHosting indicate it is actually hosted at http://www.zipservers.com/ which doesn't appear to have DDoS mitigation strategies of any kind built into their network. There's a saying in the hosting world: "hours feel like days, days feel like weeks, and weeks feel like months." Although this may be pure speculation and conjecture, it seems like a single point of failure existed in LevelHosting that was exploited and led to LevelHosting's customers to experience the saying I stated above. With all that said, it does seem like they are getting their ducks in an order and just simply didn't know how to thwart an attack on this single point of failure. Again however, this is all conjecture though backed by facts and research. @ Ash - just one last mention for you to say that likewise, if you find this a violation of WHT's rules, please remove this post