Stay AWAY from BOXADMIN.COM

They have owed me money since the same day I sent it to them. Who is going to pay $250/mo. when you'd only get about 50 tickets for that month. And then, they refuse to reimburse you. Now, it has been 3 weeks and I still have not received my refund from Boxadmin, I didn't even use their service. The owner is very persuasive to the point where after he makes the sale, he's no longer your best buddy. I know I am not the only one who has had problems with his terrible service, but he owes me money, and I have been requesting it for 3 weeks. All he BOXADMIN/Aron likes to do is give strait bullchit. I told him I'd make great remarks about his business, and not post anything unpromotional on WHT about his business. Well, all that has changed, and I hope others who have had problems with BOXADMIN in the past to please post your experiences, because it needs to stop here.

Oh my GOD!!!!!!!!!!!!!! If anyone lives near him they really should go down and tell him and ask him to get a friend to sort it. Maybe this thread should be deleted until it has been sorted?

I'm sure boxadmin have backups, they must do...

I'm not sure if they exist, to tell the truth...

718-813-6065? It appears they are hosted by motionxl.com, located within foonet. I would not expect their isp to assist you short of a court order. They would be in violation of their privacy policy.

Any resolution to this thread?? (1). Has Boxadmin done a runner? (2). Where clients of theirs, like mchost and imhosted.com, effected in any way by the database breach?

It is just Marc [kiwi] saying that they don't use Boxadmin as outsourced support. Strange that Marc hasn't dropped by this thread to set the record straight.

Matt, 1) I have not mentioned at all in this post or anywhere that i am taking over boxadmin. Others have mentioned about me working with them to provide a similar service, yet that should have been kept far off of the boards as it is nowhere near that stage, or any stage for that matter. 2) ask @webhost about my work for them, ask them if i was unethical, did poor work, anything. 3) As everyone else was told, I was also told it was not a 1 man op. Sure stupid of me, yet things were running smoothly for several months of me working there. No complaints had come my way, wom sales kept coming in, and everyone seemed happy with teh services. I figured with all these clients there was no way in hell only 1 person could suppor them, so his statements had to be somewhat true. 4) I did defend boxadmin, and at the time i was defending boxadmin, there were still many happy customers. He was running things well from anyone that i had talked with. 5) I tried contacting you several ways and never once received a response, I even tried to help you get a compensation or understanding of some sort through ispeed in which i didn't even work for.

who would the other one be? If you are referring to me in any way, i'd like to know why or how (Clarification, I at one point worked for boxadmin, yet i in no way scammed anyone or ran off with any money... i'd be willing to bet i lost more than anyone in this thread)

Yup, boxadmin service is crap.

Kelsey why do you think ckpeter and the rest of us CAREFULLY avoided posting where the phpMyAdmin page could be accessed? There's no doubt some stupid fool will go ahead and flush the information in the databases, and by giving out exactly where people can go to do this, you've opened up a whole can of worms for yourself.

If boxadmin have an NDA with their clients, I can see a possible problem cropping up for them here.

Hrm - still no BoxAdmin to defend themselves lol..

I thought it was a bit odd that it has been closed for the last 5 times I've been going to boxadmin.com but I can't remember the days I visited the site, so it could well've been on the Jewish holidays... All I know is, they are closed in light of Jewish holidays, yet I don't think any, give or take one or two, of the techs are Jewish. I've yet to see another site "closing" their site for a Jewish holiday. Seems to me as if they're using it as an excuse to take a day off, although it says that their support continues.

Well now... Isn't that just as interesting as can be. I have an account there and didn't even know that myself. I was also told it was MCHost staff and BobCares. Not a peep about Boxadmin on the MCHost Forum itself. For a minute there, I was about to stick up for Marc myself...hmmm Guess I should have known better when Marc didn't make a reply/correction within nine pages of posts.

Bob, its timing.... see he can now just simply say that he doesn't use them, not really noting the fact that he was busted =) You know how he replies, on his own speed so he can use disassociated timing to his advantage. And well,. he doesn't have to respond as well. If I had told a lie, and was him, I would be chickenhearted about it as well, but then again I'm not him thankfully (I know that was a personal shot, haven't slept in a couple days due to kernel upgrades and beta testing....)

Well first of all he said that his work with boxadmin took up most of his time, so he has been doing less sales work for atweb, and of course he wouldn't want to advertise in his sig that he is affiliated with boxadmin after what has happened. He did leave a method of contacting him...doesn't this help...?

I feel sad for you here that lose money in this and also for the clients that gets problems with their pages.

heh haven't seen a single good review on them yet.

wow... this could be some big trouble for boxadmin.. oh well stupidity comes at a loss

Dunno...I wouldn't count on anyone who would leave phpmyadmin open like that to have a backup of anything.

Well not to mention the fact that there has not been another post elsewhere with people complaining that their technical support is not taken care of... So if this was HBO Boxing, here is the hit count.... Tech Support Reps - 0 Owners - 0 Salesman - 1 Clients - 0 Future Partner - 1 binaris, I say you just perform a hostile takeover !!!

They are doing more than taking the day off. They have ran away this time and I am not planning on them coming back. They are just trying to use that message to discourge people from trying to get ahold of them.

Well I'm sure once they find out everyone else knows their past problems, usernames, domain names, and where they were hosted, it will definitely be an issue...IF anyone ever tells them about it... Kinda throws the "anonymous reseller account" thing out the window quite quickly.

I never had support relations with that company (™ )

Not sure where you got your facts from TheMMIz, but Taylor has been doing some sales for AtWebHost. And he has been doing marketing/sales for Boxadmin as an EMPLOYEE. Making these accusations without proper support of it is quite a generalized opinion. Taylor is/was only a company representative. He has claimed, as well as I have that the Boxadmin owner owes him money. Taking this thread off topic, is the least I wanted to do, we're not discussing Taylor in this thread, we're discussing the money Boxadmin owes.

I don't know how many people were directly involved. I do recall you and I chatting about it and I know you were as much a victim as were the clients. I apologize if my hastily-typed comment suggested otherwise. More to the point, this incident was not cleared up with the principal owner of Boxadmin, afaik.

Did you pay via CC? If so.. CHARGEBACK

For the current clients of boxadmin, did they not have a privacy policy in the SLA you signed with them, or as a seperate document signed? Interesting to see some of the people who they have as clients though.

Ah, Yes I wonder if we are going to see a "Sorry, All databases we lost and backups were not able to be restored due to <insert lame excuse here> thread"

*taps his head* Somebodys going to be making alot of money

Hey guys, I'm late to the thread sorry I'm also heading out in the next 20 mins so I will be gone for a few hours. I can check back in and post more later this afternoon. Aron, I haven't been able to get ahold of in about 5 days. His phone is just on voice mail first ring, and he hasn't been on AIM at all. I feel stupid that i haven't had a clue of any of this going on. I'll hopefully be learning/gaining info just as you guys do. I have no access to our database, our support still does run 24/7 during the sabbath (sp?). There are a few things i am thinking that may have happened, and I will relay some information on over when I get back a little later. p.s. you can always contact me if you wish (sig) 'till then Taylor

I'm curious.. seeing that this information wasn't locked to the public, can Boxadmin be liable for any lost data or stolen data?

I do need sleep lightnin,.... I had to read that 3 times to get it, sheese! its funny too heheh

[i clicked the wrong button]

Thanks for the clarification and acknowledgement alchiba, appreciated. He is long gone, and unfortunatly I really have nothing on him that holds any water.

Box admin is closed due to jewish holiday Wish I could close on holidays.

Seriously, boxadmin really really really should be more careful :-/ this kind of thing is just not acceptable of a company who charges for their services, I could accept this is a mistake if they were a free service but...well...leaving phpmyadmin wide open...

I bet the person who deleted the DB downloaded a backup, so they can sell it back to boxadmin for a high amount of cash

Wow... that's totally not good.... feel sorry for all clients there

I was able to get these phone numbers: 7188136065 7183637262 They both should get ahold of aron. I also got this address from the phone company: 160 E 45TH ST BROOKLYN NY 11203

Yikes, those images are exposing all of those resellers.....

LOL...of all people I'd have thought you'd have gotten that one straight off!

True, this thread is not about Taylor but I do want to mention that he did come forward and we spoke a bit on AIM. I'm fairly satisfied now that he's caught up in this nonsense as much as anyone else. He was helpful in providing information that could be of assistance.

heh what happened to that 24/7 support they offered? does it exclude weekends, nights, school hours, and holidays?

I thionk htis can happen if you dont set a Mysql root password. However, given the nature of their business they should really know that. Gordon

Well it wasn't me...... I wonder who it was

Don't you offer a competing service?? You shouldn't be all over this thread.

I believe I would change my signature....

LOL, I was saying the same thing to myself, but I didn't want to feel out of place in saying it. Why would you post that data if it wasn't supposed to be shown to the public anyway?

yea I know, BUT!!! I have a 3 and a half day vacation coming up starting thursday night, and continuing until to Monday morning... how bout that!, but when monday comes... kernel upgrades, btw bob you might be due for one.

Dec 31, a charge back of roughly $300.00 and a second... Dec 31, a charge back of roughly $200.00 The person was provided the service, and at the end of the month charge's back, leaving us with some very high fines, and the funny thing he wasn't even being charged full price. What does this have to do with this thread? Good question... the guy Sam, WIll, Quninta, Arron, or whover he *claims* to be talks to our representatives with the aim name listed on boxadmin's site: bxa2003. Turn's out the name, identy, address, etc is all fake just as boxadmin.com domain whois output. We're still working on getting the person's real name although i'm 99.9% sure it's the guy who owned boxadmin.com, and his name might not even be Arron. Only time will tell, I will get back to you with the name of who did the chargeback as soon as we get it. I just thought this may help on solving this puzzle. This Arron/Boxadmin ordeal goes deaper then it appears.

I think so zerphyte. hehe

This is going to end boxadmin's business in a terrible way...no hosting company is going to choose boxadmin after seeing what kind of privacy and security and confidentiaility of data they keep...

Clever idea, you're a smart cookie. Remind me never to anger you

So by the looks of it, boxadmin didn't even have a backup of their database?! tut tut It makes much more sense now when I heard: "but Taylor is taking matters into his own hands - so to speak - as he's the only one really left at the company" So Taylor is the only one left at the company, so all this time, it's been a one man show eh?

Incognito, Done, thanks. quick before i go.. here is another number i have for aron. 718-247-3027 haven't been able to get ahold of him there tho for days

Bob, 1) I believe so, I have tried contacting the owner by every means i can think of. He isn't responding, still owing me quite a large amount of money too. 2) I honestly don't know the answer to that one, I had no access to anything so i can't really check.. but I'd be interested to hear from the customers if the support has continued or just died off. Regards, Taylor

Hahaha

Hi! Actually, I would support Taylor here. He had contacted me too before he had joint boxadmin. He is a nice boy and seems to have a lot of commitment towards his work... He has some good remarks at guru.com too.. I think it is not nice on our part to bash him... Boxadmin is at fault. Taylor is only the marketing guy... Anyway, these are my views. Those who lost in the process were the clients.... I am sure they'd have a different opinion which I am sure would be justified. If I were them I would have gone all the way to NY to find Aron.... Regards Amar

wow... this is amazing. from bad to worse...

Omg this is sad it is wide open everything, Now that is unbelievable. I can not believe someone has not dumped there db yet O and also why does there site still say closed for jewish holidy It is no longer the sabath how can anyone be sooo stupid. and they still have tickets open from 12-31 ?

but after this, boxadmin better close shop... I mean no one is going to use them anymore I was considering it but now i realize its a huge waste... ARG

I could speculate, but I don't have any hard facts... Taylor's a good guy. I believe he was fooled as well. I have yet to see Aron in nearly a week now; so either something's happened to him, or he's bailed. Either way, BoxAdmin's current customers are left high and dry, atm. As for my theory on the matter, I think I'll keep it quiet for a little while as we all do our own investigating...

AussieBob: I dont offer support services I offer part time administration...

I think a mod should come by and remove those images It's not mchost's customer's fault, well they did choose that host. But minimize the damage here, remove the links to the images.

That's funny as hell...

Amar, Thank you very much for the kind regards, greatly appreciated. Once again, to anyone.. I am open to chat with you privately on anything I know or what all went on while i was with boxadmin (up until now things were running smoothly and great). Yet there wont be much i can do to help anyone unfortunatly. Taylor

Any boxadmin reps around that have anything to say about this ?!?

It is until sunset and if they are in Israe thats a few hours away yet. In India its even longer off. Gordon

So how many people out there are actually BoxAdmin customers? lol

Who were their biggest clients??

Aron does live in NYC, and anyone who paid via PayPal knows that his name isn't on the account. He said he was 22 years old on several occasions, but I'm thinking that may not be the case. He definitely had a believable story, and stuck to it, but apparently that's all it was - a story. I've yet to see proof of 25 people. If you paid him, chargeback ASAP... PayPal will usually do this without qualms. File a complaint and after 10 days they'll get your refund started, as he obviously won't reply to the complaint. He's been on Yahoo! has he? Well, I guess it's official, he's a runner. As Taylor said, he's answered no phone calls... just getting voicemail on his numbers. Taylor and I have plans to jump start something else... That's as much as I'll say on the subject here though, don't want to use this thread for advertising. If Aron couldn't handle it, he could have at least refunded - but then again it may have been a scam all along.

Maybe Marc should have come by and requested his clients personal info be pulled for their personal and security reasons as well as the info being displayed itself...normally he is on this sort of thing in a flash. I guess posts on Google stats and dogs are more important here. Then again, there is no posts about this at the MCHost forums at all, so, no one knows about it happening nor do they know it was ever outsourced in the first place. As well, there are still numerous defaced web sites from a couple of months ago and no one there has been informed about those either...so this all goes without saying. Looks as though the damage has really been in place since day one.

Email abuse@godaddy.com and submit-whois@rfc-ignorant.org

They're hot-linking from their pricing page. Maybe I'll just replace that little graphic with something. . . umm. . . less flattering, shall we say? May not do any good, but I'll send them a bill. $10 per KB sounds about right.

im trying to talk to taylor... either he is avoiding me or afk

omg - it is sad when a supposed 'Hosting Business' can leave sush a gaping security hole. My 12 year old brother who cant use a PC could FALL into that hole.

Well, kindda interesting, I thought just yesterday someone from Boxadmin posting in the Running Web Biz Forum but I am surprise that he did not make any rebuttal in this thread. http://www.webhostingtalk.com/showth...hreadid=101217

McHost at one time apparently....

I'm a bit puzzled as to why you continue to foreshadow you and Taylor's future plans. Don't keep us in suspense soon.

I e-mailed marc

Marc [kiwi] actually says "If you wish to have transparent support for your clients as well, we offer that option through boxadmin.com for a lower price." although I guess he'll be rethinking that now...

Well someone at boxadmin has to be alive they took off there 5 day jewish holiday

I already spoke with Taylor. He said he hasn't been able to speak to Aron for a couple days now.

Gotta feel sorry for poor MCHost, ispeed and imhosted for having all their support tickets exposed to the public..

Mchost have their own in-house support techs. Marc has clarified this position here - http://forums.mchost.com/showthread.php?threadid=14336

Taylor is a GREAT guy, he has done some work for us and may in the future. Basically he was selling on commission for boxadmin. Aron was very hard to work with so I am assuming that this is where Taylor came along. Just to clear up his name, as I am sure he will be posting tomorrow to say the exact same thing.

I think I may be confused, correct me if wrong Current owners are aaron and taylor. binaris is talking about buying in. boxadmin has been down/exploited for like 3 days. Taylor comes in finding out what happens and nobody can find aaron. The blame is on aaron as he has is ignoring anyone ? Now all of a suddon taylor and binaris are going to change boxadmin around ? Is this where we are at. How come Taylor is not holding any responsibility here and it looks like everyone is blaming aaron. ?

I've emailed MCHost about it, and let Chicken be aware. It's all a matter of time I guess.

Would that be transparent security?

I think I have his address as we put it on the website that we had designed for him, however he quickly took the website down and asked me not to put personal details online. Is there anyway to find out if this address is original? Thanks and take care.

I have seen a lot of talking in this thread, but I still don't understand the issue. TheTech, could you please share your experience in details? For example, why does he owe you a refund? What kind of terrible services did you received? etc... Peter

By now something should be done about it, this is really really bad... And if they have tickets open from 5 days ago, at least I know now that I wasn't the only one when they used to answer my tickets...

Taylor will have more information about BoxAdmin later tonight... niether of us have information on Aron's (BoxAdmin's owner) whereabouts, but will be working on a few things. (More info ASAP...)

Huuh I thought it was 365/24/7?? Hmm, thanks, will have a look

No taylor doesnt own boxadmin (atleast i dont think he does) he is just a sales rep...

To be a nice guy, I just posted a message to Marc on his forum... Keep in mind he has been posting here for the past couple of days...and still no reply about the issue.

The same thought crossed my mind He has just confirmed in the same thread that MCHost are no longer using their services "No, we're not offering their services anymore and all clients that had this service have been replaced by other technicians that we have arranged for them"

If he asked you to not do that again, and took it down chances are pretty good that, you have his correct adress.

I visted their site 2-3 days ago - as I read a post about them here. It looked like it was still being designed, as nearly all of thier pages linked to the homepage.

what other information was revealed besides helpdesk login passwords from web hosts?

Hm..

well - it looks like now someone has defaced the database

Ok, thank you for clearing that up. Good job Taylor at least someone is responding.

Ahh then he has seen it

Good, they acted... quickly I guess

I realise that, however I don't take anything for granted untill I know for 100% sure that it's the case. If anyone is intrested in the address, pm me and I'll send it to you. Thanks and take care.

Its been like that for a few months now..

Not sure exactly, but that alone is 100% more than what should have been availiable for the public to see. Im sure they are going to get into some legal trouble soon.

Hm.. @ ? Taylor is the wonderful salesman Aron employed that everyone knows so well...

Looks like it's time to find an attorney.

Not sure if this is related, however: Since these exploits wtih boxadmin, all of our boxes have been hacked or had hack attempts made against them. Hence the reason two of our boxes are causing us huge problems which are *almost* resolved. If this is the case Box Admin has really screwed us over. So much for helping us with support and letting us concentrate on growth

PayPal seems to be able to work with this, but seems also boxadmin ran out of money now.

www.boxadmin.com is back from the Sabbath. Anyone spoken with Aron yet?

Well now that it is out in the open i thought i would throw in my 2 cents and give everyone some more facts to chat about. I did some server management for ikiwi a little while back. We managed a certain customer who had a very large reseller account, ~150 clients or so. It turns out it was aaron's reseller account and he became pretty ticked when i started managing the box. The server had only a 1 day uptime because he liked to reboot. I asked the host to remove him from root access but he would not or else aaron would leave him and take his 150 accounts elsewhere. I had to fix numerous problems on the box and had to rename the shutdown file so that he couldn't reboot the box daily. I wonder how he got those 150 accounts, any of his customers loosing customers? Just thought I would add some more facts for you all so you can decide.

Yeah. I was interested and looking at their services until I saw this thread. Please explain more

If I was one of their customers, all my files would already be on another server with another Host. Hopefully a lot of them will see/hear about this and bail out while they can. Hopefully this thread helped a lot of folks out before it's too late.

The phpmyadmin incident changed my thoughts about boxadmin...

Aron has been on Yahoo! IM for the past couple of days. The screen name he is using is bxa2003. Continues to not respond to any IM's sent. I don't care he was on his way to hell, he needs to live up to his promises. And I'm about to make sure of it!

I feel bad for all the hosts that were using them. I hope the phone numbers listed will gain some much needed answers - and that people post what they find out so that people using boxadmin can stay informed. phpcoder - I hope this incident was not the cause of your hack attempts. However, if it was, you can thank DJiMPaCT because he was nice enough to post exactly where the vunerable database information was and unfortunately the database was compromised before Chicken could edit it. I wondered why someone associated with your company (don't know how, only know by the signature) would post how they could find personal information about your company (via the tickets). If I were him, I would made every effort NOT to make that public knowledge - and if I did, everything with edgehost in it would have been deleted first. The one reassuring thing: if he has phones in his name, he is over 18. The phone companies here will not let a phone be in the name of a minor so at least you do have legal recourse.

Thats quite surprising you got that, especially considering it has only been 2-3 days. Usually PayPal takes upwards of 30 days to refund - IF they do.

Ok, well, now that their back, do they REALLY have clients? Or are these names and logos just for show? I checked the properties on the images, and found that the are "hot linking" the images, meaning they haven't saved them to their server, they're just using up other company's bandwidth. Take a look at the front page: www.infobeen.com/boxadmin_clients1.gif And then take a look at the clients page: www.infobeen.com/boxadmin_clients.gif Any comments?

It's always good to try www.whitepages.com and run a check on his name, city, zip code, or try mapquest.com.

They have screwed us a few times now, Right now there is tickets which have been open for more then 24 hours. They do offer 24 hour support, it takes them over 24hours to reply. Honestly they told me they could give me such a great deal compared to our old tech support, it was a good deal. But we end up answering the tickets our self. The point of hiring them was for them to answer the generic questions and save us time/money. It actually has done the oposite.

Someone went and toasted the database

Yes, that's obviously understandable, but we're looking at bringing up another operation... new people, new policies - Taylor will be the only trace of BoxAdmin, and a welcome one. Although someone felt it necessary to drop the tables, we'll be trying to contact the clients and offer them an alternative solution, as BoxAdmin management is M.I.A., atm. No solid info just yet... this is a unique situation, to say the least.

The thing that's even worse is that they've done nothing about it, phpmyadmin is still wide open, they haven't posted here to clear things up, it seems as if boxadmin is completely wasted, and they aren't attentive enough to sort things out? How long was it that the database was open until they closed it or put a password to it or SOMETHING?! Still hasn't been done... The fact that they might not or don't have a backup is awful

I would like to add that I too am extremely pleased with ACTSupport. What is going on here is why I was so hesitant on *some* outsourced support and ACT has put that uneasiness to rest. I wish the web hosts that are affected by this the best of luck. I'm curious about one thing...did the database that was trash have passwords, including root passwords?

Well, that did a whole lot of good... Marc's reply to my post: I do read my email every 5 minutes __________________ Marc Wyss - marc@mchost.com MCHost Inc. - Experts in Private Label Reseller Plans http://www.mchost.com Remember the HelpDesk is where all support requests should be directed to. See the Uptime Monitor for your server's current uptime. 25 brand new dedicated servers are coming. Report this post to a moderator January 7th, 2003 02:01 AM

So yes or no, they were using them before this all blew up?

They are on aim now - bxa2003 for anybody that cares.

Many people think that they are a one man operation - do any of you find this to be true? I dont have a problem with that, but I dont think they should offer 24/7 support if they are, seeming as he/she cannot be around 24/7.

I guess this leads to the question... If not boxadmin....then who? What other companies offer the same type of service as boxadmin?... I've heard of Bobcares, but then I hear that there are some communication issues involved.. Can someone recommend an alternative? Thanks ~e

Who are you?

I think Marc (MCHost) was lying to get a sale They are still Boxadmin's biggest client <removed>

I had a quick glance at database (before DjIMPACT gave out the location) there were some helpdesk usernames, but no passwords... thankfully.

That is typical of Marc though =) That you received a response in his forums means he is highly concerned about it but is figuring out a plan of attack

Just for show, as far as I'm concerned. I have attempted to contact both Taylor and Aron through ICQ/AIM to ask them to get my logo off their site. As you might expect, they both ignore me. I'm beginning to think these two jokers are one and the same person. They sure act like it.

im talking to bxa2003, im trying to sound stupid and innocent (shouldnt be too hard...) and try to give me his name and address and stuff.. Oh well wish me luck

Well it looks like they have a lot of indians working for them, http://www.boxadmin.com/webstat/usag....html#TOPUSERS Is the top users who login to their internal ticket system ( I guess ) not sure what they do there.

ActSupport is a great company! They may not be the cheapest but you pay for what you get

Robert Hinojosa

what are the clients? - cant open png sorry

I found the db without that link, (Chicken had already edited it) so 100% of the blame cannot be placed on DJiMPaCT. But I only looked for it, once we were told it was wide open. Curiousity, you know. It took me less than 2 minutes, anyway.

I want to know how PayPal refunded you, but they haven't refunded me? :| Will a phone call or threat of a lawyer wake them up?

Going by what Marc said, they were using boxadmin.com (as at 31st December) for providing optional outsourced customer support for their resellers' clients, but they're offering this service through other means now.

I just finished talking to him and he said he had a family emergency and won't be back in the USA for a few days. I don't really know what's up.

Boxadmin used to provide support for my old host and they were pretty slow at replying...and on AIM, I tried to talk to their rep about 8 times and got ignored every one of them!

Yeah, looks like it. I did not get a chance to see it. Do you mean that all tickets were displayd in it? What about logins? If so, then the hosts that use them need to be notified about it, as thier clinets might be at risk.

I think what Adam meant to ask is: Who is Robert Hinojosa? And how is he related to boxadmin? Peter

You might want to edit out the url to phpmyadmin

And guess who posted the link to webstats? Is it true that people "could" have found out without it being posted? Of course. But by posting the links he sent a ton of traffic there. So "all" the blame can not be placed on him. The blame (if any) would be for him posting the link to the open database that has tickets for the company he is affiliated/associated with. That's what I don't get.

...not now that the account is out of cash... Your only recourse is if you paid with a real credit card - call your cc company and file a formal chargeback - then and only then will you get your money. Instant payment from PayPal funds, E-Check, or debit card and you are out of luck.

Have you considered filing for copyright/trademark violations?

He took our money and ran off with it to somewhere outside of the United States is what he did.

I am disappointed to see that boxadmin did not even secure their database. Their phpmyadmin page is wide open, including all the client info. Peter

Yeah, I'm with eserversupport.com right now. Been doing great. I've received nothing but praise from my customers about how good our/their support is.

I know, Peter! BTW, this sort of things is one of the reasons why we will never outsource our support people to different company.

Bit late for that............. However the state of their DB indicates they are not currently using it. If our helpdesk got destroyed like this we would notice within 5 minutes which indicates they are not answering tickets. Gordon

Although the Sabbath has not yet ended for boxadmin, it has for his other site, ispeed.com. All sorts of im's are listed there......

Do a Google search of PayPal once...

That's part of the package, yes.

Maybe you should read further into that thread...

Oh sh*t I bet they will wish they were open today. Someone is bound to smash that database. Gordon

Let's no post the security flaws (which I've removed, though probably too late).

I know you know. But I am curious about the second part of the question: how is he related to boxadmin and in what capacity does he speaks for boxadmin? I don't think outsourcing support is an absolutely bad idea. As with any outsourcing, you have all kind of risks associated with leaking/mangling the internals with the externals. That's why you need to do a lot of research - outsourcing in any area is definitely not a drop-in replacement. Peter

The signs were always there. Remember in the first days when among languages they listed, "Indian." Of course, there is no such language. They were rapidly recruiting remote techs. So, my picture always was of one person owning with techs (probably mostly children) scattered throughout the world...techs who would basically work when they felt like it...techs who could not adequately be controlled by Boxadmin. Then, somewhere in the process they added Taylor as a salesman. On numerous occasions their stories didn't pass any test of credibility, including Taylor's once he arrived on the scene. A most recent example was the ispeed versus boxadmin story. Same owner, but ispeed support not provided by boxadmin, even though the boxadmin web site said otherwise. Lots of dancing around the issue. Now, why post this at this point? Because, there are other outsourcing firms set up quite differently. And, why you might still argue the advisability of using outsourcing or the quality of support these firms provide, they do not have the weaknesses of BoxAdmin. They all have management teams in place and reaonably large staffs in one place. I am speaking of the three I know of-Bobcares, ActSupport, and Hostworks.ca. Now, as to Taylor and the new scheme binaris says is planned. First, I suspect it would be a similar setup to boxadmin. Warning....haven't we learned the lesson! Second, Taylor has most recently been here promoting templates, then support. And, what has happened in both cases? Serious problems with both. I don't know Taylor so I don't know if he is a part of the problem or just fails to evaluate who he is going to sell for. However, I have seen his responses. I have seen his salesman's mentality. I have seen enough to lack any confidence in any product or service he offers. Last, didn't you see the desperation as boxadmin tried to sell at any price recently-all the half price advertising? Remember always-"something that seems too good to be true probably is." And, who do you think all those praising boxadmin here were? They were the techs. Isn't it obvious? It isn't always easy to find out the truth on internet providers. However, you must ask questions, evaluate the answers, and look for things that just don't make sense. Be cautious, be wary.

Small comfort there.

Has anyone else seen Aron on MSN? He was on for a short while and got off... never got to say anything.

Alchiba, WHat is your sn? I have my aim online 24/7, and can be reached through e-mail np. I have not been ignoring anyone. Please contact me, although i have no way of taking your logo off of there. Ask others around here who talk with me on aim/email/etc, I'm around a ton, and i have no reason to be ignoring you. I have nothing to hide.

Has ANYONE been in contact with Boxadmin yet? I always see Aron sitting on that yahoo screen name, but he ignores my IM's and emails.

Wow that is scary they have all that wide open. I feel truly bad for any company using their support.

Can someone explain what toasting a db is ? If it means that someone has damaged the site due to a thread like this then i am disgusted that this kind of info can be posted without getting deleted rapid If toasted means that someone was hungry and eat it then i can fully understand because im hank marvin right now and would scoff anything with a bit of marmite splashed over it

I've been talking to Taylor for days about a business partnership with BoxAdmin, but Aron's been absent. Apparently it may be a permanent situation. I'd rather not "advertise" here for things that will happen, but Taylor is taking matters into his own hands - so to speak - as he's the only one really left at the company. I'm not representing him right now, just speaking on the subject while he's unavailable. I know that a "drop-in" replacement wouldn't usually be acceptable, but a planned alternative is better than being ran out on without any options. And Adam does know me, just didn't know my WHT username. :p

I think they've done a runner. Aron has alays seemed dodgy to me ever since the first time I talked to him. He's got lots of different accounts on WHT and ofcourse many of you will have seen the threads about ispeed and "newbies" posting in defense of ispeed. I think that sums him up pretty clearly and how stubborn he is. As Incognito said, the signs were there from the very start. On another note, we were asked to redesign the ispeed website for him and he was going to pay me in installments of $200/mo over about 6 months. He paid the first installment on the spot but when it came to the second one, he wasn't paying up and telling me that all I was intrested in was his money. We got this sorted out and then made a full website for him from a layout that we made for him that he supposedly loved. He was happy with the complete site and said he'll give the next one in a few days. A few days passed, and he said he didn't like the layout at all and was not going to pay for something that he didn't like. We've made new samples/templates for him, but added to this mess I don't think there's any point in doing any work for him. Added to this he owes me $200 for hosting services. I have been seriously considering posting something here on WHT telling this story and to tell people to be vary of doing business with him as obviously he doesn't know how to run a proper business. A little too late for that though... Does anone know if I have a right to claim my money off him for the design and hosting? Are some of you guys affected taking action against him, if so please pm me as I would like to know what is going on. EDIT: I've changed my root server password too which he had access to. In no way am I scare-mongering, but I wouldn't really put it past him to do something malicous. Ofcourse just my personal opinion.

Ok guys I'm back in. Been a long day sorry. I will be available on aim: AtWebTaylor to talk if anyone has any further questions or if you just want to post them here, i will answer to the best of my knowledge. I'm gonna go back over the thread here in a couple mins and try to address any questions i do know answers to. Regards, Taylor

What I do know is his domain whois info is fake: Registrant: Friendly Admin boxadmin.com 510 8th Ave New York, New York 10017 United States Registered through: Go Daddy Software ( http://www.godaddy.com ) Domain Name: BOXADMIN.COM Created on: 10-Sep-02 Expires on: 10-Sep-03 Last Updated on: 20-Nov-02 Administrative Contact: Admin, Friendly help@boxadmin.com boxadmin.com 510 8th Ave New York, New York 10017 United States 718-813-6065 Fax -- Technical Contact: Admin, Friendly help@boxadmin.com boxadmin.com 510 8th Ave New York, New York 10017 United States 718-813-6065 Fax --

Yeah, I have been communicating with Taylor a lot via AIM. If you take a look at once of those screenshots I made, the second one, his IM window was minimized.

I don't know the status of anything going on with you guys... I just read through the 14 pages of this crap and decided to go look at boxadmin.com It's the default plesk page now - they do indeed appear to be gone now.

Can someone explain what toasting a db is ? >>> We mean deleted it all, everything lost, to our knowledge. Nobody is "for sure" about anything now though.

What about the supposed 25 employees?

You can claim all you want. It's just you are extremely unlikely to ever collect.

Taylor, how are you associated with atwehost? You/Boxadmin run their support? Gary

Wow I just read over this topic and I feel sorry for anyone using Boxadmin. We have been using ACT support now for quite a while and they are doing a great job!! I highly recommend them to anyone looking for a good support team http://www.actsupport.com/.

Whatever.

How well will this work if he obviously can see this board?

How did you people find their phpmyadmin page?

Still it is there fault in the first place for leaving it so vulnerable, I agree whoever did it shouldn't have, but they should have also made sure that information wasnt viewable. Also, they could of taken it down...

Hmm..Maybe they outsource their "outsourced" tech support

Sabbath doesn't last every single day of every week Their site has been closed for quite a while now with that same ol' message.

AtWebhost: I helped a little bit with sales for them a while back, boxadmin kept me busy though so side sales work for atwebhost became minimal. I don't do anything technical with boxadmin, work sales/marketing.

Better tell ACTSupport to ramp up more staff before they collapse under the sudden weight of all the Boxadmin refugees.

alchiba, please explain to me what i have to hide. I in no way own this business, I in no way control the operations of this business, I in no way control the ethics of those who do own this business. I use to sell the services, i don't know what you are thinking i am trying to hide...

lol, i dont want to sounds rude or anything, but i would like to know how this was cleared up, or was it ever cleared up? I just visited boxadmin.com, and there was some wierd page, and then i did a search on the forums, and found this. I do know this was some time ago, but i would like to know if anything has happend after that, since i spent 35 min reading 14 pages of posts

<<removed: just until they fix it>>

Too late for that chicken

LOL -

BTW, anyone have Aron's IP address? I'm going to track it back to his ISP and try to get ahold of them for correct contact information.

Just a thought...PayPal does not chargeback on non-tangible goods...usually....You may have to fight for it..

What did that thread say Bob ?

Taylor, Your signature keeps shrinking. First it had @WebHost, Then BoxAdmin, and now just an AIM name. You have been hiding information and denying facts from the beginning. You're dishonest and unethical. You believe that you can just take over a business that you admit has scammed people without people noticing that you were the one at the wheel. You defended Boxadmin, said you worked sales, and that made you 1 of a 2 man operation. Maybe you should just come clean, this whole "Innocence by Ignorance" thing isnt working for you. But good luck.

I think he/they basically took the money and ran. One of them stuck around a little while to fret over his reputation but he's apparently gone too.